Manager, Education, Sephora University Singapore

Position

Manager, Education, Sephora University Singapore

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At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

Sephora SEA’s omni channel business spans over 8 countries (Australia, India, Indonesia, Malaysia, New Zealand, the Philippines, Singapore and Thailand) with 100+ stores and boasts some global flagships such as ION and Raffles City in Singapore, F88 in Kuala Lumpur and Pitt Street in Sydney. Sephora SEA is experiencing rapid growth in the region with new store openings and business channels (i.e., Click and collect and marketplace).

Manager, Education, Sephora University Singapore

We are looking for a highly motivated and strategic Manager, Education to oversee the development, localisation, deployment, and evaluation of contemporary retail education initiatives across Singapore to meet commercial business objectives. The ideal candidate will have a strong background in learning and development, ideally within the beauty retail sector, excellent leadership skills, and a passion for fostering learning and development within a commercial environment.

You will shine here if you enjoy…
Education Strategy

• Translating the regional Sephora University strategy for market deployment
• Collaborating cross functionally with key stakeholders and aligning to priorities and business objectives

Training Needs Analysis

• Conducting training needs analysis as/when required to stay updated on market skill level learning gaps of retail employees
• Identifying opportunities and devising targeted training interventions to bridge gaps

Program Implementation

• Adapting and implementing comprehensive education programs and initiatives (e.g. onboarding) for Sephora’s retail employees, including Beauty Advisors and Store Management Teams
• Ensuring that programs are engaging, effective, and aligned with Sephora’s brand values and standards

Learning Transfer

• Implementing strategies to facilitate the transfer of learning on the job
• Ensuring that employees are equipped with the necessary knowledge and skills required to perform their role

Team Leadership 

• Leading and managing a team of education specialists
• Providing guidance, support, and professional development opportunities to ensure high-quality program delivery and transfer of learning 

Quality Assurance

• Monitoring and evaluating the effectiveness of education programs and initiatives through assessments, feedback, and data analysis
• Implementing improvements and best practices to enhance program quality and impact 

Resource Management 

• Overseeing the development and management of educational resources, including training materials, technology, and facilities 
• Ensuring that resources are utilized effectively and efficiently 

Stakeholder Management

• Collaborating closely with Regional Sephora University Team
• Building and maintaining strong relationships with key stakeholders in store teams, brand partners, and corporate partners both in country and region
• Collaborating and communicating program goals, progress, and outcomes effectively 

Budget Management 

• Forecasting and managing the education department’s budget
• Ensuring that financial resources are allocated appropriately and that programs are delivered within budget constraints

Compliance and Standards

• Ensuring that all educational programs and initiatives comply with Sephora’s standards and policies
• Staying informed about changes in industry regulations and best practices

Innovation and Improvement 

• Staying up to date on beauty trends and developments in adult education and retail industry
• Identifying opportunities for innovation and continuous improvement in program design and delivery 

Reporting and Documentation

• Preparing and presenting reports on program performance, outcomes, and impact
• Maintaining accurate records and documentation of program activities and achievements

We would love to hear from you if you are/have…

• A bachelor’s degree in Education, Business, or a related field or a minimum of 10 years of experience in a similar role
• Proven experience in educational program management, curriculum development, and team leadership within the beauty or retail industry
• Knowledge of contemporary adult learning and development concepts, instructional design principles a must. Experience in digital and social learning preferred
• Strong beauty experience with an understanding of beauty products, trends, and techniques essential
• Excellent leadership, communication, and interpersonal skills, including presentation and facilitation skills
• Entrepreneurial and able to work in a fast-paced environment with numerous stakeholders, possesses the ability to listen and understand the needs of the client and stakeholders, translating those needs into educational focuses
• Hands-on and solution-oriented with the ability to manage and lead others to do the same
• Client-centric and possess a commercial mindset, has the demonstrated ability to drive business KPIs through team development 
• Ability to think strategically and make data-driven decisions 
• Strong organizational and project management skills to balance and prioritize 
• Proficiency in using educational technology and software, has sound Office 365 skills 
• Experience in budget management and resource allocation 
• Knowledge of relevant industry regulations and standards
• Passion for beauty and a commitment to fostering learning and development 

Here, you will find:

• Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit

• Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead

• Work that brings fulfilment, from delighting clients every day, to inspiring our industry at large, every action makes a difference

It is in the Sephora DNA to champion a world of inspiration and inclusion where everyone can celebrate their beauty. You can be yourself, because you are what sets us apart. Join us and belong to something beautiful.

Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.