IT Engineer - Retail

Position

IT Engineer - Retail

Profile

At SEPHORA UK, beauty isn’t just what we sell - it’s who we are. It’s the freedom to express yourself, the thrill of discovering something new, and the power of belonging to a community that celebrates every identity. From our beginnings in France in 1969 to becoming part of the LVMH family, we’ve always pushed boundaries through creativity, innovation, and inclusivity.

Today, with nearly 500 iconic brands and our own SEPHORA Collection, we’re redefining the future of prestige beauty as we continue our bold expansion across the UK. If you’re ready to bring passion, energy, and a love for immersive retail experiences to one of the world’s most dynamic beauty markets, this is your moment to shape what comes next.

The Opportunity

We’re looking for a proactive and technically skilled IT Engineer – Retail to support the smooth and reliable operation of our retail systems across the UK. Based at our London Head Office, you’ll play a key role in supporting store openings, maintaining the performance of our in‑store technology, and ensuring our Beauty Advisors have the tools they need to deliver an exceptional client experience.

This role is perfect for someone who enjoys being hands‑on, solving problems, and working closely with both technical teams and retail partners. You’ll support our rapid store expansion, collaborate with global and regional IT, act as a mentor to our Service Desk team, and help shape the standards for how IT supports the client experience in Sephora stores.

What you’ll be doing…

• Deploy, configure and support in‑store retail technology for new store openings and system upgrades.
• Provide on‑site hyper‑care after store launches to ensure smooth and stable operations.
• Act as the escalation point for complex retail and Head Office IT issues.
• Diagnose and resolve technical problems using a structured, logical approach.
• Maintain, test and update retail system functionality to ensure reliability and performance.
• Collaborate with UK, EME and global teams to ensure system alignment and stability.
• Coordinate with vendors to source equipment and quickly resolve hardware or software issues.
• Mentor the IT Service Desk and create knowledge‑base articles to support consistent troubleshooting.
• Deliver training to relevant teams to improve understanding of retail system functionality.
• Support technology projects, maintain system documentation, and travel across the UK for deployments and upgrades.

What you’ll bring…

You’ll bring excellent communication and interpersonal skills, strong organisation and attention to detail, and a collaborative mindset with the confidence to work independently as well as part of a wider team, as well as:

• Experience working with IT systems in a retail environment (minimum two years).
• Strong troubleshooting and problem‑solving skills, with the ability to navigate new challenges confidently.
• Experience with network patching, PXE image deployment, POS installation and support
  (Experience with SAP or Vynamic POS is beneficial, not essential.)
• A degree in IT/Computer Science or related field (preferred).
• Technical certifications related to retail systems (advantageous).

This role does require flexibility and willingness to travel across the UK.

Beautiful Benefits at SEPHORA UK

When you join SEPHORA, you’re joining a team that we truly value - and our benefits reflect that. Here’s what you can look forward to:

• Private Healthcare, Life Assurance and Private Pension from day one.
• Competitive pay that grows with you - including annual salary reviews based on your performance and our company results.
• A generous employee discount across the world’s best beauty brands.
• A paid day off on your birthday - because you deserve to celebrate!
• Access to a perks and wellbeing platform offering discounts, wellness support, and more.
• LVMH Heart Fund – social and emergency support.
• Generous holiday allowance, plus the option to buy extra days.
• And more!

Together, we belong to something beautiful.

SEPHORA is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.