CRM Intern

Published on 04.27.2026

Sephora

Marketing

Reference: 287621

  • Place of employment :

    Milano, Italy

  • Contrat type :

    Internship

  • Required experience :

    Beginner

  • Work mode :

    Full Time

Position

CRM Intern

Profile

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

As part of the Marketing Department, CRM Team, you will excel and enjoy this position if you are ready to actively handle the following missions:

 

  • LIFECYCLE CAMPAIGN MANAGEMENT

Monitor and analyze campaign performance through detailed reporting

Conduct monthly checks on automated CRM processes to ensure smooth operation

Generate and manage unique promotional codes for customer initiatives

Contribute to the revamp and optimization of customer communications

  • CUSTOMER RECRUITMENT & ENGAGEMENT

Prepare and analyze weekly recruitment reports to track performance

Assist in implementing targeted actions to drive customer acquisition

Support the development and enhancement of recruitment communication strategies

  • MYCLIENT APP SUPPORT

Provide support to stores in managing MyClient application

Prepare monthly reports to assess program effectiveness

Oversee promotional campaigns and initiatives for loyalty members

  • RETAIL & STORE SUPPORT

Track and manage gift card stock and performance

Ensure timely and accurate upload of weekly communications on the company intranet

  • TEAM & ANALYTICAL SUPPORT

Assist in processing monthly cost orders and budget tracking

Contribute to the creation of the monthly CRM Dashboard, offering insights into customer behavior and trends

Logistical support for CRM-related events

 

 

Who we are looking for:

  • Bachelor’s degree in marketing, Business Administration, or a related field
  • Customer/client Focus
  • Analytical Skills
  • Problem solving, proactivity and entrepreneurial spirit
  • Relational attitude for internal and external stakeholders
  • English fluency

 

How to be successful in the role and at Sephora:

By staying results-oriented and proactive in this fast-paced and dynamic environment, you'll contribute to the success of Sephora.

Here, you will find:

 

  • Community: authenticity is embraced, and the strength of our differences fuels our collective spirit
  • Working Environment: modern offices with break/relax areas for your well-being in the center of Milan. Enjoy our extraordinary planning of activities, such as Annual Convention, team buildings, etc.
  • Work-life balance: smart working and flexible hours
  • Culture of empowerment, learning & growth: you will have the tools, space and opportunity to learn, innovate and lead

 

  • Meaningful Rewards: competitive tailored welfare offers, free beauty product gifts and access to discounts on Sephora and LVMH products
  • Work that brings fulfillment: from delighting clients every day, to inspiring our industry at large, every action makes a difference
  • Sephora Stands: positive social and environment impact activities organized by our “Sephora Stands” committee

 

Join us and belong to something beautiful.

 

Sephora is proud to be an equal opportunity workplace for all.

We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.

 

https://www.youtube.com/watch?v=1KzWX7e0ePk

 

SEPHORA
MAISON

Sephora’s stores offer passionate beauty fans across the world a privileged freedom to touch and test products since 1969.The House provides a superior selection of quality products and always keeps pace with the latest trends.The house is built upon the exceptional talents of its beauty professionals who create a perfect environment for adventurous clients who want to experiment and learn.With the innovative range of products in the Sephora Collection, its distinctive stores and bold commitment to new ideas, the House is always able to surprise and delight its clients.At every touch point with its clients, in store and online, Sephora provides an unconventional approach which has made it the most loved beauty community in the world.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.