Senior Engineer, Personalization & CRM

Position

Senior Engineer, Personalization & CRM

Profile

Job ID: 288054
Location Name: CA-FSC SF Off (0174)
Address: 350 Mission St, 20th Floor, San Francisco, CA 94105, United States (US)
Job Type: Full Time
Position Type: Regular
Job Function: Information Technology
Work Location: Hybrid - San Francisco

Your Role at Sephora:

Ready for a career glow up? As a Senior Engineer, Personalization & CRM, you'll be designing, building, and operating scalable, customer-facing and backend systems that enable personalized, data-driven experiences across digital and CRM channels. The work you do will impact beauty, as you architect and deliver intelligent, AI-augmented personalization solutions that shape how millions of customers connect with Sephora across every touchpoint. You'll be part of a team that's united in beauty, supported by those who are equally passionate about leveraging cutting-edge technology, responsible AI, and customer data to create meaningful, measurable experiences at scale.

What You'll Do:

• Design, develop, and maintain scalable, production-grade full-stack applications, building responsive, accessible user interfaces and robust backend services — owning features end-to-end from design and implementation to testing, deployment, and monitoring; acting as technical lead on selected projects, providing architectural direction, technical decision-making, and hands-on guidance throughout the delivery lifecycle.

• Design and implement agentic systems that can plan, reason, and execute tasks autonomously or semi-autonomously, integrating LLM-powered agents into application workflows such as code generation, test creation, analytics, and personalization logic.

• Build orchestration logic for multi-agent workflows, including task delegation, memory, feedback loops, and guardrails, embedding AI agents into the SDLC to improve engineering velocity, quality, and operational efficiency.

• Design and implement CRM-driven journey orchestration for personalized, multi-channel customer experiences, building real-time personalization workflows using behavioral events, customer attributes, and decisioning logic.

• Integrate CRM and personalization platforms with backend services, APIs, and data platforms, ensuring orchestration and personalization logic is low-latency, scalable, and observable to support high-volume customer interactions.

• Leverage analytics and feature data to power personalization, segmentation, and decisioning use cases, collaborating with Product and Data teams to translate insights into actionable, customer-level experiences.

• Own L3 production support for CRM and marketing personalization platforms, acting as the final escalation point for complex, high-impact issues.

• Contribute to architecture decisions across frontend, backend, data, AI, CRM, and personalization layers, ensuring systems are secure, observable, and scalable in cloud-native environments.

• Champion best practices for performance, reliability, privacy, and responsible AI usage, upholding rigorous standards for governance and accountability in all agent-generated outputs.

• Partner closely with Product, CRM Strategy, Marketing, and Analytics teams to deliver measurable personalization and CRM outcomes with speed, reliability, and governance appropriate for customer data.

What You'll Bring:

• 4–6 years of experience leading, designing, implementing, and owning end-to-end delivery of e-commerce and marketing projects, utilizing technologies including Java microservices, Object-Oriented design principles, data structures, algorithms, DBMS/SQL, Spring Boot, ReactJS, RDBMS/NoSQL, and ML components for high-availability systems.

• 6–8 years of business, technology, and architectural understanding, with the ability to analyze complex business problems and technical situations to design quality solutions, troubleshoot independently, and reduce turnaround time.

• 3–4 years of experience implementing eCommerce websites and/or MarTech operations across desktop, mobile web, mobile applications, emails, and other communication channels, including integrations with on-prem and SaaS technologies.

• 3–4 years of experience handling large volumes of data, ML integrations, asynchronous and near-real-time processing in massively parallel thread environments.

• Demonstrated proficiency in Java Spring Boot Microservices, Kafka integration, Personalization Engines, CMS platforms, Databricks, and LLM/AI techniques and tools.

• Deep knowledge of site architecture, site functionality, MarTech operations, data governance, data engineering, and bulk data transfer and processing.

• Strong leadership skills with proven experience leading cross-functional projects, managing medium and large digital content and web promotion initiatives, and driving process change implementation.

• Excellent communication, problem-solving, and relationship-building skills, with the ability to multi-task, prioritize, and adapt to change in a fast-paced, collaborative environment. #LI-AZ1

What You’ll Get: 

The annual base salary range for this position is $166,590.00 - $185,100.00 The actual base salary offered depends on a variety of factors, which may include, as applicable, the applicant’s qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job. Individuals employed in this position may also be eligible to earn bonuses. This job will be posted for a minimum of five days. 

• Caring Community. You’ll collaborate with teammates who are equally passionate about innovating and driving the industry forward – together, united in beauty. 

• Fulfilling Path. Your career transformation starts here, with opportunities that will challenge, stretch and develop your skills. 

• Meaningful Work. As you make an impact on beauty, you’ll feel and see the positive change (consumer, industry, and social) that your individual voice is a part of. 

Rewards as Unique as You: 

Some benefits have eligibility requirements and may depend on job classification and length of employment. 

• Health. Choose a healthcare plan to fit you and your family’s needs with medical, dental, and vision coverage. Sephora also fully covers our employees’ disability and life insurance. 

• Wealth. We offer a competitive 401k with 4% match as well as FSA and HSA programs. We also offer a Student Debt Retirement plan, where your student loan payments qualify to earn the 401k match from Sephora. 

• Balance. You’ll be empowered to find the perfect blend of work/life balance that actually works for you with PTO, flexibility, protected leave, and more. 

• Growth. Career growth is built into every role, with access to training, development, and tuition reimbursement. 

• Perks. Think you’ve tried it all? Enjoy a 30% discount on all merchandise/services, opportunities for free product or “gratis,” and flash sale discounts on LVMH brand products. 

• Support. Join a team that truly cares – with free mental health and financial coaching resources with 24/7 access to Modern Health and Financial Finesse. Plus, volunteer and donation matching. 

Sephora values a diverse and inclusive workplace and considers all applicants without regard to sex, pregnancy, race, color, national origin, gender (including gender identity and gender expression), age, religion, sexual orientation, military/veteran status, disability, or any other protected category. Sephora is committed to providing reasonable accommodation ta applicants with disabilities or other medical conditions.  

Sephora will consider all qualified applicants, including those with arrest and conviction records in a manner consistent with the requirements of all applicable laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.  

Join Us and Belong to Something Beautiful