Retail Director, Vietnam

Position

Founded in 1837 in New York City, Tiffany & Co. is one of the world’s most storied luxury designed houses recognized globally for its innovative jewelry design, extraordinary craftmanship and unparalleled creativity. The brand’s legendary wit, optimism, and soaring New York energy inspires a dream that lies both inside and beyond the house’s treasured Blue Boxes. Today, the Maison has a strong blueprint in the Philippines with a strong network of stores in Manila and Cebu, delivering an uniquely local Tiffany experience to all.

 

Be Part of the Tiffany Story 

Behind every dream is the dreamer. We are looking for a Retail Director for our Vietnam market to join our Maison to be a entrepreneurial leader who understands the market, builds client relationships, identifies business opportunities, and fosters a cluster of service excellence and client development for brand desirability. If you are a dreamer, a visionary joymaker, and a daring achiever, we welcome you to apply now!

Responsibilities

Market development and business opportunities

• Foster local relationships to capitalize on sales opportunities and growth potential for new client acquisition
• Monitor trends (products, industry, clients) and react accordingly to maintain correct merchandising assortments to respond to local customer needs, client development and communication
• Identify new business opportunities not limited to opening of new stores, but also relocation to achieve business goals and build relations potential business partners, e.g. landlords, hotels and entertainment sectors, etc..  Propose and implement plans to expand the potential customer pool and enhance the outreach to potential customers

Fiscal Accountability

• Develop Annual Budget and deliver sales, profitability targets and market share growth
• Develop, execute and maintain overall sales, expense and profitability strategy including forecasts, budgets, staffing plans and be able to perform in and adapt to shifting of market priorities, economic conditions and the general demands of the business
• Guide and support the sales and store leaders in their achievement of sales, expense and profitability targets on a monthly, quarterly, annual and rolling basis
• Oversee and ensure effective execution and ongoing management of strategic retail objectives and companywide initiatives. 
• Demonstrate favorable / positive Audit control results and full compliance (individually and reporting team) with Tiffany policies and procedures

Client Development

• Strengthen the client base, existing and new clients. Understand the client profiles and set up specific targets and plan for the stores. Work with the store management in setting up client development objectives for each member and monitor the result. 
• Assess local market opportunities to develop together with the Client Development Manager a proactive and effective client development strategy to drive new client acquisition, lapsed client re-engagement, and cultivation of Tiffany Register (TR) clients, optimizing promotion and TR activities. 
• Assess the market opportunities to develop a proactive and effective client development strategy focusing on international tourism. 
• Identify new client opportunities and develop and implement strategic plans to expand the potential client base and enhance outreach efforts
• Search and propose new potential locations and present to Management for consideration, taking into account of market conditions, demography, competition and related luxury business potentials 
• Develop a healthy balance between different merchandise categories (specifically between fine jewelry, engagement and High Jewelry), providing the correct support and training for the development of each one.

Talent Management

• Coach and develop a strong sales management team by providing guidance, support and regular performance feedback to foster a store environment reflective of the Tiffany Experience to enhance client engagement, build enduring relationships and represent Tiffany & LVMH values throughout the market
• Develop and oversee Staffing activities including hiring, retaining and promoting the highest performers. Build a robust internal and external pipeline by identifying and selecting top talent for every hiring decision. Work collaboratively with HR and Senior Management team to ensure a consistent, branded onboarding experience for all new employees
• Develop and maintain a positive and professional working environment both internally and externally by demonstrating leadership through the highest levels of trust, integrity, fairness and professionalism.
• Oversee and provide guidance on training initiatives, in conjunction with Retail Learning and HR to ensure all staff are appropriately inducted and trained in selling, client development as well as operational, client services etc.
• Act as a Role Model, demonstrating the expected behaviors and sales abilities to all sales staff
• Ensure compliance with all policies and procedures through effective and timely communications.

Operations and Systems support

• Oversee and ensure that all matters related to visual merchandising, Merchandising, inventory management, store facilities, Security Management, and other operation matters are managed in compliant manner and to Tiffany Standards

Functional Partnerships / Regional Leadership 

• Work closely with SAP Regional functional heads to guarantee effective support for Vietnam business priorities and the correct growth of the business 
• Influence functional agendas to achieve Markets business objectives 
• Work collaboratively with finance, marketing and merchandising to build an effective and ambitious annual plan, establishing the correct KPI's and measurements to ensure timely tracking, course correction and compliance 

Celebrating Joy at Tiffany 

• You are dynamic, attentive, and an inspiring leader who builds relationships with internal and external clients,
• 12-15 years' experience in Luxury Retail (jewelry experience is advantageous) with time spent in country management exposure,
• 10+ years of leadership experience with strong leadership skills,
• Live our values of optimism, love, inclusivity, and creativity.

 

Shining Brightly with Tiffany

• You will be part of one of the most creative, diverse, and inclusive team that demonstrates thoughtfulness, care, and optimism.
• Be part of a daring ambition and craft the future of Tiffany
• A whole chapter of opportunities within Tiffany and the LVMH group where you can guide your own career, accomplish your goals, and achieve your aspirations.

 

The Tiffany Experience

• Our HR team will connect with you to get to know you better and to share the Maison’s values and culture,
• Then, you will be meet with our Market Director to assess your suitability and the opportunity to find out how Tiffany & Co. can help you to succeed,
• For the final round, you will meet with our President who will share on a broader perspective, focusing on company’s goals and your potential impact on the company’s strategic objectives.