Client Advisor, Tiffany Contact Centre, Montréal

Position

Overview:

We believe in the power of delivering the Tiffany Experience to each and every client, where every interaction is an opportunity to make a lasting impression through connection and discovery. 

Being a part of Tiffany & Co. means being part of a collective vision aligning extraordinary jewels, exceptional craftsmanship, and unwavering commitment to corporate sustainability.  We are proud to be a part of an organization that cherishes its rich heritage, while embracing relentless change for the better. 

At Tiffany, we uphold the highest standards and live our values in our day-to-day work.  Together, we carry on a legacy that transcends time, inspiring others with our remarkable blend of innovation and service excellence. 

Based at Tiffany Ritz-Carlton store, the Client Advisor, Contact Center holds the critical position of embodying the Tiffany brand in each and every client interaction. The Contact Centre Client Advisor is responsible for delivering luxury best-in-class client experience across multiple contact channels by listening to each client’s personal needs and addressing them through elevated and authentic communication. They are excellent communicators and brand ambassadors whose passion for Tiffany is conveyed in every conversation and lays the foundation for building long-term client loyalty. They will be responsible for achieving and exceeding client service goals and commercial sales targets.

As a Tiffany Client Advisor, Contact Centre you will:

• Deliver elevated, positive, and high-energy client experience aligned with Tiffany core brand values and integrity, across phone, email, and live chat channels
• Consistently deliver luxury outstanding service to resolve client issues effectively and with empathy
• Escalate issues diligently to ensure prompt and client-centric resolution
• Initiate proactive, elevated, and relevant product recommendations for the client
• Demonstrate and share with clients brand awareness, storytelling, and product knowledge to drive conversion and satisfaction
• Get to know the clients and make a personal connection, collect relevant information that will support longer-term relationship building
• Ensure compliance with all policies and processes at all time
• Communicate with passion and authenticity, use elevated verbal and written language
• Meet and exceed client, service, and commercial goals

Qualifications

• Experience in luxury client service (retail, travel, hospitality) and a client-centric mindset
• Excellent verbal and writing communication skills in French & English, high energy, and passion
• Strong computer experience working on multiple software platforms
• Ability to multitask, handling phone, email, and live chat communications
• Flexibility to work varied schedule, including days, nights, weekends, and holidays
• Must have authorization to work in Canada   
• Proficiency with Salesforce is a strong asset

Tiffany & Co is committed to fostering a workplace where individual differences are recognized, appreciated, and respected and encourage applications from people with disabilities. Accommodations are available for applicants with disabilities throughout the entire hiring process. If you require an accommodation, please contact us at CanadaHR@tiffany.com to let us know and we will work with you to meet your needs.  We wish to thank all applicants for their interest in Tiffany & Co., but only those selected for an interview will be contacted.