AI Product Manager, Client Experience

Position

Position Overview

The Data Science & AI team at Tiffany & Co. acts as an enterprise value accelerator, building end-to-end AI products that drive measurable impact across client experience, retail, and CRM. The team partners closely with business and technology leaders to translate strategic priorities into scalable AI solutions that improve decision-making, elevate client interactions, and drive commercial performance.

As an AI Product Manager – Client Experience, you will own and scale a portfolio of AI products across Digital, Retail, CRM, and Marketing at Tiffany & Co. Working cross functionally with business leaders, data science and IT teams, you will define product vision, shape roadmaps, prioritize opportunities, and ensure AI solutions deliver measurable operational and financial impact.

You will own the full product lifecycle from problem identification to solution design, delivery management, deployment, adoption, and scale.

You will identify high-value commercial opportunities and translate them into scalable AI products that drive efficiency, revenue optimization, and client experience improvements.

This role is central in Tiffany’s AI transformation, embedding AI into how client experience and commercial decisions are designed, activated and optimized across channels.

Key Responsibilities 

• Own a portfolio of AI products across client e-commerce, retail, CRM, marketing.
• Define product vision and roadmap for AI use cases across client facing domains.
• Identify high-value business opportunities and translate them into scalable AI products.
• Establish success metrics and KPIs aligned with operational and financial objectives.
• Act as the main interface between executive business stakeholders and data science teams.
• Drive cross-functional alignment from ideation through delivery, adoption, and scale. 
• Ensure AI products are embedded into business processes and operating models. 
• Monitor product performance and communicate impact, insights, and priorities to senior leadership. 

Champion adoption and change management to maximize business value from AI solutions. 

Required Qualifications

• Bachelor’s or Master’s degree in Business Administration, Industrial Engineering, Operations Management, or a related field.
• 5+ years of experience in product management, digital transformation, process engineering.
• Strong expertise in at least one of the following areas: client experience, retail, sales, e-commerce, CRM or media marketing. Experience in luxury is a plus.
• Experience delivering AI or advanced analytics solutions at scale.
• Strong executive communication and stakeholder management skills.
• Proven ability to translate complex business needs into actionable product strategies
• AI literacy and experience working with data science and technical teams.

Preferred Qualifications

• Familiarity with Salesforce (Sales Cloud, Marketing Cloud, Service Cloud).
• Experience defining and tracking KPIs such as conversion, CLV, and incremental revenue.
• Highly autonomous with strong prioritization skills.

The hiring range for this position ranges from $130,000 – $170,000. The rate of pay offered will be dependent upon candidates' relevant skills and experience.