Watchmaker

Position

• Watch repair according to the technical skills of the watchmaker in this category.
• Customer Care (information).
• Dealing with an increase in the number of repairs with manufacturing movements.

Job responsibilities

• Repair at all levels of complexity, quartz and mechanical, both watches and chronographs, and automatic with manual winding.
  • Repair of TAG Heuer manufacturing movements (H-01, H-02, TH 20,TH-30, and variations) allowed to be repaired in our workshop
  • All Zenith repairs including El Primero chronograph caliber and Elite caliber in all variations allowed to be repaired in our workshop.
• Preparing watch repair estimates for all kind of watches and chronographs.
• Determine all spare parts needed for their repairs to be prepared by the spare part Department.
• Keep a high level of quality for the work completed (both in appearance and operating).
• Problem solving assistance to the Workshop Manager.
• All Other tasks included in category 2nd Watchmaker:
  • Watch repair of both simples and chronographs, including change of machine:
    • ETA 2824 or 2892.
    • ETA 2894.
    • ETA 7750 – 283.
  • Adjustment, problem solving and control of mechanical watches and chronograph.
• All Other tasks included in category 3rd Watchmaker:
  • Battery exchange and water resistance quartz watch repairs.
  • Partial work (crystal, crown, hands, stem, etc..., quartz watches).
  • Simple quartz watches and chronograph repairs.
  • Bracelet repair.
  • Movement exchange for quartz watches and chronographs.
• Customer care at reception desk.
• Maintaining the movement cleaning machines keeping the cleaning products to ensure their quality.

Profile

Knowledge:

• Master quartz watches.
• Master quartz chronographs.
• Master all kinds of mechanical watches, manual and automatic.
• Master all kinds of mechanical chronographs.

Experience:

• At least five years in the same category.

Behavioural competencies and skills:

• Person with initiative: Ability to provide resources, ideas and innovative methods and translate them into actions.
• Attention to Detail: Total task accomplishment through concern for all areas involved, no matter how small.
• Resolving capacity to the unexpected: Ability to maintain control and calm in hostile, stressful or rejection situations that implies to resist positively under constant stress. Stability of performance under pressure and opposition.
• Adaptation to change. Ability to cope with flexibility and versatility to new situations and to accept positive and constructive changes.
• Ability to learn. Ability to acquire and assimilate new knowledge and skills; use them in the day to day.
• Customer Oriented. Ability to understand, interpret and influence client needs, requirements, expectations and behaviour.
• Planning and organizing. Establishing a course of action for self and others, allocating resources as required and establishing and monitoring time scales and plans.
• Adhesion to rules and policies. Capacity to understand, obey, act and work within the rules of the organisation. Respect and enforce operating rules and policies of the Company and of the After Sales Service Department: punctuality, immediate superior provisions, use of the work material (personal protective equipment, work coat ...).

Additional information

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