Assistant Store Manager, Madison Avenue

Position

Berluti, the only men's Maison in the LVMH Group, was born in Paris in 1895 and has grown through four successive generations of the Berluti family, cultivating the art of excellence and craftsmanship in shoes, while developing a passion for leather and patina.

In 2005, the Maison launched its leather goods collection and, in 2011, a ready-to-wear collection.

Today, the collections of clothing and shoes, both made-to-measure and ready-to-wear, and a wide range of accessories offer an innovative lifestyle while keeping the Berluti spirit.

Berluti is currently looking for an Assistant Store Manager for our Madison Avenue Store, located in New York. Reporting directly to the Madison Store Director, the Assistant Store Manager will be responsible for managing sales, operations, and the Store team to ensure an exceptional customer experience and optimal performance. He/she plays a key role within the Store, motivating and inspiring the team to achieve productivity and sales targets. The Assistant Store Manager embodies the role of Ambassador of the Maison, and must be reliable, disciplined, autonomous and enterprising. He/she must also possess excellent leadership and product skills.

Job responsibilities

Business and Client Development:

• Assist the Store Director in leading and developing the store business, cultivating a comprehensive and strategic knowledge of the business, and building relationships with all relevant stakeholders.
• Optimize sales to meet or exceed store objectives by monitoring KPIs.
• Partner with Store Director to maximize the potential of all product categories offered in the store, capitalizing on VM, training, CRM, events and fostering synergies between categories.
• Work in partnership with US HQ and the Store Director to identify key opportunities and best practices
• Promote customer loyalty to ensure all targets are met.
• Assist the Store Director and team to ensure excellent customer service.
• Be a product expert and understand the business, the sector, and its trends.
• Provide the New York office with weekly or ad-hoc business reports.

Team Leadership and Management:

• Promote the spirit of the Maison through effective team communication.
• Create a supportive, positive, and inclusive working environment, empowering the team and encouraging innovative solutions.
• Work rigorously, energetically, and creatively, maximizing opportunities to advance the Company's objectives.
• Demonstrate sales leadership to the team by playing an active role on the sales floor
• Ensure team development and training by sharing development plans with the Store Director
• Support the Store Director in monitoring and managing performance, setting both achievable and challenging team and individual objectives.
• Communicate and embody the strategic vision, objectives, and initiatives, ensuring that the team displays the Maison values and behaviors

Operations:

• Ensure that operational procedures are communicated, and implemented, while proposing actions for improvement.
• Control inventory losses and support audits.
• Monitor controllable expenses.
• Ensure synergy and cooperation between sales teams and back office.
• Ensure that store image and product care comply with the Maison's guidelines

Profile

Profile:

• Passionate about the world of luxury and retail.
• Ambassador of the Maison and its values.
• Solid knowledge of products, trends, and sales techniques.
• Extensive sales experience in the fashion and luxury goods sector.
• Exceptional sense of service, ability to take the initiative, commercial initiative in line with the values of the Maison.
• Excellent communication and relationship-building skills.
• Talent for management, coaching and team development. Ability to lead by example.
• Computer literate.
• Profiles with proficiency in at least 2 languages will be highly considered.

The appointed candidate will be offered an annual base salary in the range of USD $95,000 - $110,000 plus the opportunity for a bonus, a comprehensive benefits package including: medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks and two retirement plans both with employer contributions​​

Additional information

Berluti is proud to be an equal opportunity employer. We celebrate and welcome diversity and are committed to creating an inclusive environment.

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