Client Advisor

Job responsibilities

Founded in 1884, Bulgari’s name has today become emblematic of Italian excellence. Perfectly blending tradition and modernity, Bulgari uses its rich history to inspire audacious designs and produce truly colorful creations making us unique.

Part of LVMH Group, Bulgari offers a multitude of positions and activities around the world. Endless possibilities and dynamic career opportunities are available for both experienced professionals and recent graduates. At Bulgari, you are encouraged to demonstrate your potential by pursuing the career direction that suits your natural talents.

As a Client Advisor, you will act as a Brand Ambassador, delivering an exciting and memorable experience to customers, creating, stimulating and maximizing sales opportunities, in order to achieve store sales and profit targets as well as provide excellent service to customers.

Job Duties and Responsibilities:

• Establish and develop relationship with existing clients to enhance clienteling experience and increase sales achievement.
• Develop and engage new customers by providing customized advice and introducing them to the discovery of the brand.
• Manage the sales process as per delivery standards.
• Contribute to the store and service KPI’s achievement and apply all sales related procedures and guidelines.
• Perform 1-1 CRM activities as per Store Manager’s instructions.
• Perform all After Sales services and other pertinent ad-hoc duties.

Profile

Competencies required for the role:

• Great communication and interpersonal skills
• Must have a strong knowledge of the Luxury business
• Must possess strong selling skills and results oriented
• A conversationalist, resourceful and customer-focused
• Able to carry out store procedures and processes
• Familiar with CRM techniques and tools and other store operation applications is a plus

Additional information

Bulgari is an equal opportunity employer. We celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone/everyone belongs.