Client Advisor (German / English)

Position

Founded in Rome in 1884 by the talented Greek silversmith Sotirio Bulgari, the brand quickly established a reputation for Italian excellence through exquisite craftsmanship and magnificent jewellery creations. The original pioneering spirit of the Bulgari family helped to evolve the company into a successful and global Maison. Today, Bvlgari operates across five business sectors: jewelry, watches, fragrances, accessories, and hospitality.
Based in Switzerland, our Watches and Fragrances divisions offer an inspiring and dynamic environment, providing exceptional career opportunities within a truly international context.

 

Job responsibilities

Within our prestigious boutique, based in Zürich in Bahnhofstrasse, we are looking for a:

 

Client Advisor (German / English)

 

Reporting to the Store Manager and as an ambassador of the Brand, you will actively participate in the development of our sales in Jewellery, Watches and Accessories. You will also take care of the back office, after-sales service, inventory management and support activities.

As a Sales Advisor, you aim to offer a unique client experience, guarantying the quality of the service to develop a strong relationship with them. You will manage autonomously sales activities related to all product categories (Jewellery, Watches and Accessories) achieving quantitative and qualitative sales objectives and guarantee best product display in the store. You will be responsible to support the customer during the whole process and develop networking through events and new initiatives.

In parallel, you will perform back-office activities such as data entry, product receiving, intra-shop movements, daily closures, stock counting, AFSS processing. You will also actively participate to the inventories and the Visual Merchandising with the team.

You will be in charge of receiving, controlling and integrating of the goods to the stock. You will also manage the intra shops transfers by sending and receiving products. You will be responsible of tagging activities, from product receiving to repricing, perform after-sales service activities such as taking items to repair from the sale staff, contacting and organizing item shipment to repair centers.

Finally, you support the sales staff during the sale process from customer welcome to payment/ packaging.

 

Profile

You have at least 5 years of working experience in a similar role, in a high-end luxury boutique. Passionate by the jewelry, you are recognized as a determined sales-driven person with strong entrepreneurial mindset, always eager to push for sales and to grow your client portfolio through active networking.

Client-focused, you strive to discover your client needs and guide them with passion across the Brand. Your excellent communication skills allow you to perform in your daily activities and maintain effective relationship with customers. You are flexible and rigorous and you work in an organized and structure manner even in case of multitasking.

You use easily Microsoft Office suite and have strong knowledge of SAP and CRM. Finally, you are fluent in German and in English; and any other languages would be a distinct advantage.

 

Additional information

• A comprehensive onboarding program designed to ensure a smooth and welcoming integration from day one, with dedicated time for team introductions and immersion in our environment
• A supportive, dynamic, and collaborative workplace culture where every voice is heard and valued
• A truly multicultural and international environment, ideal for broadening perspectives and developing a global professional network
• An attractive pension scheme (LPP) along with employer contributions to health insurance premiums and meal expenses
• Access to a broad portfolio of training programs, spanning technical, interpersonal, and leadership development

 

This position is open to all talents, and we are committed to upholding the values of diversity, inclusion, and equal opportunity.