Client Development Manager - Beverly Hills Rodeo Drive

Position

Client Development Manager - Beverly Hills Rodeo Drive

Mission

We are looking for a driven Client Development Manager based in our Rodeo Drive location.

The main focus of this role is to cultivate strong client relationships, coach excellence in clienteling and drive client loyalty to the brand. This role has a defining focus on client recruitment, retention, and elevation.

Main Accountabilities

• Lead regular conversations with client advisors related to client journey mapping, understanding client needs, identifying opportunities, and coaching on client relationship development.
• Lead efforts of Client Development within the identified market, strengthening the ability of our store teams to recruit and retain clients through effective outreach and relationship building. Facilitate execution of all clientele actions at the store level while upholding brand standards of excellence.
• Actively look for strategies to increase customer traffic and client development. Ideate local boutique activations, review nominations for gifting and events within determined region. Facilitate business introductions and launch initiatives to recruit local clients through partnerships, personal networks, client networks, etc.
• Maintain strong partnerships with CRM, Events, High-End and Training teams to drive in-store client strategy and ensure quality data capture, in alignment with regional store priorities. Share client feedback and sales opportunities.

Profile

Your Profile

• Minimum 5 years of experience in retail management, marketing, or CRM role, with a focus on client engagement and community building. Experience and understanding of luxury retail and/or service industry preferred.
• Proven ability to build strong and lasting relationships with internal and external stakeholders.
• Excellent communication skills, both oral and written, across multicultural teams and with different stakeholders.
• Excellent presentation skills and the ability to respond to questions in a clear and concise manner.
• Strong planning and organizational skills with a sense of priority for deadlines and attention to detail.
• Ability to work a flexible schedule based on business needs which may include evenings, weekends, and holidays. Ability to travel as needed.
• Proficiency with Salesforce, SAP, PowerBI, and Microsoft Office software preferred. Familiarity with CRM systems and data-driven marketing strategies.

Additional information

What We Offer

BVLGARI offers a competitive compensation package that includes:

• Base salary + incentive plan
• Comprehensive benefits: medical, financial, and paid time off, including 401(k) eligibility
• Exclusive employee perks, including luxury product discounts and training opportunities

BVLGARI is an equal-opportunity employer and celebrates diversity in the workplace.

For Internal Candidates

We are excited to see LVMH talents exploring opportunities within BVLGARI! If you are interested in this role, please:

• Contact your direct manager to discuss your career growth.
• Reach out to your HR Business Partner (HRBP) for guidance on the internal mobility process. 

We value your dedication to the LVMH family and look forward to supporting your career journey with BVLGARI.