Sales Administrator

Position

Responsible for back office, inventory and support activities, ensuring maximum cooperation to the sales team in the achievement of the store targets.

Job responsibilities

· To manage and supervise store operations administration and all related cycle, quarterly and annual, inventory activities.

o Notification of quarterly inventory date to team

o Investigate stock discrepancies and prepare update to SM on stock discrepancies.

· To advice on all back-office activities such as data entry into the proper software system, product receiving at store, check between physical items received and invoice, incorrect product receiving management together with the regional logistics department.

o Receiving (her), CA will check the stocks and put into selling shelf and do data entry of goods receipt into internal POS system.

o Goods receipt discrepancies and report to RLC on delivery.

o Defective products report to AFSS. / RLC if beyond repair. (When receiving stock on a weekly basis)

o Inter-transfer btw stores (physical delivery of store).

o Monthly stock rebalancing (btw stores) and buy back (monthly / every two months, depending)

· To perform after sale service activities such as taking items to repair in charge from the sale staff, contacting repair centers, organizing item shipment to repair center.

· To perform weekly price tagging activities related to all items, from product receiving to reprising.

o Request price tags from RLC and tag to products with CA presence.

· Customer enquires (via phone) on products/ pricing/ repairs/ exchange/ or transfer calls to CA.

· To contact IT/system suppliers in case of malfunctioning or damage to any hardware/software device. (Cc terminal, phone, ipad, printer, computer etc)

· To contact suppliers/ vendors for any store quarterly maintenance issue (pass/ license/ renovation permit/ night work permit etc.) providing prompt and provide update to the store manager.

o Prepare maintenance report and tracking of completion deadline.

· To support and manage on all administration support and paperwork (roster planning, annual/ medical leave, petty cash claims (x2 per monthly), pantry & stationary replenishment (x1), issuance of uniforms etc.), employee events (team celebration)

o Security guard management (roster, who on duty, contact point) –

o Night work guard engagement

o Vendor (walkie takie order, maintenance)

o Printer (name card)

o Chubb (CCTV & Safe) –maintenance –

o Pest control – quarterly

o Carpet shampooing (ad-hoc)

o Lift maintenance/ Lighting

o Archive documents to storage warehouse (once a year)

o Spring cleaning (once a year)

o Petty cash management (finance and employees) –issue payment, reconciliation

o Banking

o Coordinate HR activities (store visit, employee engagement activities)

*above list is only a reference list only

· Instore Customer events support

o Onsite coordination of catering location in store on actual event

· To support the CAs in packing/ payment in gift wrapping to complete the sales.

· To support uniforms order, issuance, alternation (timing with tailor), collection (exit)/ returns (exchange) and destruction of old sets of uniforms (Once a year order)

· To prepare reports for Store Manager (consumption report, Ordering and tracking of packaging items, Month end sales report, Monthly Leave, CRM gifting report, monthly briefing minutes...)

· Any ad-hoc duties and support as needed.

Contact point for office and store.

Profile

• Speak and write fluent English and Tagalog.
• Meticulous and able to work in a fast-paced environment.
• Knowledge of Luxury business
• Understanding of store procedures and process
• Knowledge of CRM techniques and tools
• Knowledge of store operation applications (Beanstore, CRM, Sap etc.)
• Knowledge of Microsoft Windows

Additional information

•    Customer Orientation
•    Flexibility & Adaptability
•    Integrity & Trust
•    Role Competencies