Senior Client Advisor

Position

For our Flagship Store in Via Condotti, Rome, we are seeking a Senior Client Advisor.

Through creativity, entrepreneurship and passion our sales team enhances the uniqueness of the Brand and is able to create a luxurious and visually pleasing environment for our customers in line with the Bulgari spirit.

 

Accountabilities

Sales and Services

• Maximize sales opportunity arising from every store entrance
• Act as a Brand Ambassador by representing and promoting the brand both inside and outside the Store, engaging and acquiring potential customers. This includes, for instance, participating in networking events.
• Contribute to the achievement of Key Performance Indicators (KPIs).
• Manage all clients/prospects entering the store for any reason (browsing, purchase, after-sales, complaints).
• Handle all clients/prospects entering the store for whatever reason (browsing, purchase, after-sales, complaints)
• Handle the sales process according to established service standards (from initial Welcome to final Packaging).

CRM (Customer Relations Management)

• Enrich the CRM database with client information, ensuring data collection quality aligns with defined KPIs.
• Proactively develop prospects within the CRM database, leveraging social aptitude and networking activities.
• Execute all one-to-one CRM activities as per Store Director's instructions, including CRM After Sales Service (e.g., follow-up on watch maintenance).

Other Activities

• Apply all sales-related procedures and guidelines (security, fiscal, legal, etc.).
• Ensure that all front-of-shop areas are tidy, clean, and products are displayed in adherence to Visual Merchandising guidelines.
• Perform all After Sales Service front office activities directly related to final customers, acting as a proactive point of contact and consistently ensuring that customer satisfaction is pursued and restored.

Job responsibilities

 

Desired Skills and Experience

• Outstanding selling skills.
• Proven experience in High-End retail sales.
• In-depth knowledge of Fine and High-End Jewelry & Watches.
• Genuine passion for the Brand
• Proficiency in computer skills (MS Office Suite).
• Fluent in English and Italian.

 

 

 

Profile

 

Personal Competencies

• Entrepreneurial Mindset
• Ownership
• Impact Driven 
• Priority Management
• Strong Interpersonal skills and outstanding customer orientation
• Strong teamworking and networking attitude