Instore Training Manager (m/f/d), Vienna

Position

“Whatever you do — for work or pleasure — do it with passion! Live with passion!” Christian Dior 

Christian Dior Couture offers more than a beautiful brand to our clients; We invite them to be part of the heritage, to share our passion for luxury and to be part of the Dior family.We look for the same desire in our employees, to have enthusiasm and passion about being part of the House of Dior.

For our new Boutique in Vienna, we are looking for a Instore Training Manager who oversees the training and development within a retail environment for our boutique in Vienna. As a member of our team, you are responsible for excellent customer care and service quality according to our current standards. You are the ambassador of the Maison Christian Dior and make every customer feel welcomed and cherished on an exclusive level

Job responsibilities

• Develop and implement engaging training on sales, service, product knowledge, on-boarding, and coaching, aligning with company strategy and market needs
• Evaluate training needs, track sales performance, provide coaching and support to both under performing and top-performing employees
• Oversee new employee orientation, conduct floor supervision, deliver spot coaching, and offer post-training follow-up
• Measure the impact of training programs on key performance indicators (KPIs) like sales and customer experience (CX), and continuously improve training based on data and feedback
• Partner with merchandising, visual, CRM, PR, and regional training teams to ensure alignment on brand initiatives and share best practices
• Foster a culture of continuous learning and development within the boutique, encouraging employee growth and knowledge sharing
• Actively contribute to the overall performance and achievement of the boutique's goals through effective training and development initiatives

Profile

• 3+ years of experience in a training role in retail or hospitality environment
• Strong verbal and written communication skills, actively listens to understand, and thrives in a dynamic shop floor environment
• Conveying information clearly and concisely, adapting communication style to effectively train individuals with varying learning needs
• Time management and Ability to adjust priorities and manage time wisely in a fast-paced environment
• Exceptional time management and prioritization skills, thriving in a fast-paced environment 
• Fluent in German and English, another language on top is a plus

Additional information

The opportunity to join the LVMH Group (Louis Vuitton Moët Hennessy), the world leader in high-quality and luxury products. We are working in an international environment with passionate people and amazing development opportunities – as we follow the lifelong learning approach.  

Working at Dior is not only about entering the world of exclusive luxury, it also offers lovely benefits. 

• Lunch benefit of 144€net per month
• Additional day off on birthday
• Access to Corporate Benefits
• Special Employee conditions after successful completion of probation period
• Referral Program Bonus “Talents are knowing good Talents”
• Family Atmosphere & Flat Hierarchies
• Opportunities for further training and development
• Career opportunities within the LVMH Group

We are already looking forward receiving your application!