Director, Workforce Management & Process Improvement

Position

Job Description: Director, Workforce Management & Process Improvement

Reports to: VP, Retail Excellence

General Purpose of Position:

The Director of Workforce Management will lead our workforce planning, scheduling, and optimization efforts including cross functional process improvement leadership. This role will be critical in ensuring that our workforce is effectively aligned with our business goals and operational needs.

Tasks and Responsibilities

• Develop and implement comprehensive workforce management strategies to optimize staffing levels and ensure operational efficiency.
• Lead the workforce planning process, including forecasting, scheduling, and real-time management of workforce resources.
• Lead process improvement projects utilizing Lean & Six Sigma tools and philosophies.
• Utilize data analytics to monitor and analyze workforce performance, identify trends, and make data-driven decisions.
• Collaborate with department heads and HR to understand staffing needs and develop solutions to address workforce challenges.
• Partner with appropriate functional teams to ensure workforce management processes align with business ambitions, company policies, and appropriate labor regulations.
• Implement and maintain workforce management systems and tools to enhance productivity and streamline operations.
• Provide leadership and guidance to the workforce management team, fostering a culture of continuous improvement and excellence.
• Prepare and present reports on workforce metrics, performance, and strategic initiatives to senior leadership.

Job responsibilities

Skills and Competencies:

• Strategic Planning: Develop and implement long-term workforce strategies that align with organizational objectives.
• Proficiency in workforce forecasting and capacity planning to meet business demands.
• Analytical Skills: Strong ability to interpret workforce data, identify trends, and make data-driven decisions.
• Experience with workforce analytics tools and software to optimize workforce performance.
• Leadership and Team Management: Proven leadership skills to manage, mentor, and develop a high-performing workforce management team.

• Ability to foster a collaborative work environment and drive team success.
• Communication: Excellent verbal and written communication skills to effectively convey workforce management concepts to stakeholders.
• Ability to present complex data and strategies in a clear and concise manner.
• Problem-Solving: Strong problem-solving abilities to address workforce challenges and develop innovative solutions.
• Critical thinking skills to make informed decisions under pressure.
• Technical Proficiency: Proficiency in workforce management software and tools, including scheduling systems and time and attendance systems.
• Project Management: Strong project management skills to oversee workforce management initiatives from conception to completion.
• Ability to manage multiple projects and priorities simultaneously.

Profile

Requirements:

• Minimum of 9+ years of experience in workforce management, with at least 5 years in a leadership role.
• Experience leading and participating in process improvement projects – preferably with Lean / Six Sigma certifications (Green/Black Belt)
• Strong knowledge of workforce management principles, practices, and tools.
• Proficiency in workforce management software and data analytics.
• Excellent analytical, problem-solving, and decision-making skills.
• Flexibility to respond to unexpected challenges and opportunities.
• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills to build and maintain relationships with internal and external stakeholders.
• High level of attention to detail to ensure accuracy in workforce planning and scheduling. Ability to identify and address discrepancies in workforce data.
• Ability to work effectively in a fast-paced, dynamic environment.
• Ability to work a full-time schedule including varied hours / days including nights, weekends, and holidays as needed

Additional information

The selected candidate will be offered a salary within the range of $145,000 - $160,000 annually, plus bonus eligibility. The salary offered will be dependent upon the candidate’s relevant skills and experience. Christian Dior Inc. offers comprehensive benefit plans such as medical, dental, vision, Flexible Spending Accounts, and short and long-term disability. Additional employee perks include, but are not limited to employee discount program, various paid time off, volunteer time off, holidays, mental health and wellbeing support, family friendly benefits, reproductive health care, child and elder care services, commuter benefits, 401k plans with an employer contributions matching plan, employee referral program, and more.

ADDITIONAL INFORMATION

Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. Christian Dior Couture, the Houst of Dreams, is recognized for its French heritage and vibrant culture sublimating its unique Savoir-faire and Creativity through empowering "metiers d’art”. Our Maison is a destination for sustainable growth & success where we shape the future of our Talents in a positive, authentic & generous environment. We bloom & deliver excellence with passion, determination, courage & optimism to offer meaningful & daring codes.

Christian Dior Couture is part of the LVMH Group, where People Make the Difference. We value, celebrate, and welcome each unique talent and strive to create an inclusive environment providing all employees a sense of purpose. Beyond your role, we recognize the importance and passion of creating communities with shared values that enrich and impact beyond our organization. As an employee, you will have an opportunity to engage in our employee-led communities such as Sustainability, Diversity, Equity and Inclusion, and Corporate Social Responsibility.

Christian Dior Couture provides equal employment opportunities to all employees as part of the LVMH Group, which attaches great importance to ensuring that its Maisons and their partners share a set of common rules, practices, and principles with respect to ethics, social responsibility, and protection of the environment.