Client Development Manager (m/f/d) Munich, Maximilianstraße

Position

“Whatever you do — for work or pleasure — do it with passion! Live with passion!” Christian Dior

Christian Dior Couture offers more than a beautiful brand to our clients; We invite them to be part of the heritage, to share our passion for luxury and to be part of the Dior family. We look for the same desire in our employees, to have enthusiasm and passion about being part of the House of Dior.

For our boutique in Munich we are looking for a Client Development Manager with passion, energy and drive. In this role you are responsible for building and maintaining strong relationships with key clients, understanding their needs, and ensuring that the service delivery aligns with those needs to drive client satisfaction and loyalty. This role involves strategic account planning, networking within industry circles, identifying new business opportunities, and coordinating with various departments to ensure consistent service excellence.

Job responsibilities

• Coordinating all in-store animations with the Europe marketing team and proposing new ideas of animations according to local needs of your boutique
• Monitoring the results of the actions and share weekly reports on CRM KPIs with the rest of the team
• Insuring the usage of the data base to optimize boutique business and the quality of the data base (accurate contact information, etc).
• Making sure that the team is well aware of the client development strategy and boutique clienteling year objective
• Accompanying the team in organizing their clienteling work on a day-to-day basis
• Coaching, training and supporting the team in monitoring their clienteling performances and detecting clienteling opportunities
• Being the key contact point for the Boutique Manager and sharing regular feedback and performance results and maintaining regular contact with the regional marketing manage

Profile

• 5+ years of retail experience required, preferably with at least 2 years of management, in a luxury product setting or hospitality
• Ability to identify and meet the needs of customers to meet and exceed their expectations
• Strong interpersonal, communication, organizational and management skills in a fast-paced environment
• Sense of initiative and commercial creativity with fashion sense and Good knowledge of the luxury industry
• Fluent in German and English, another language on top is a plus