Senior Manager, Regional Operations

Position

Job Description: Senior Manager, Regional Operations

Reports to: Senior Director, Retail Operations

General Purpose of Position:

The Senior Regional Operations Manager, Southeast partners with field and corporate teams to strengthen operational capability across the region by reinforcing standards, enabling consistent execution, and providing hands‑on coaching and training that supports profitable sales and focus on customer and associate experience.

Job responsibilities

Responsibilities:

Regional Operational Oversight, Coaching & Compliance

• Provide regional operational oversight, ensuring consistency, control, and adherence to Dior policies, standards, and procedures
• Reinforce Dior operational standards through hands‑on coaching, onsite and virtual boutique engagement, and structured validation
• Conduct boutique visits focused on reinforcing standard operating practices, identifying capability gaps, and strengthening operational execution
• Serve as a coach to boutique and regional leadership on the application of operational standards and resolution of complex operational topics
• Identify recurring non‑compliance trends and operational risks; address root causes through targeted training and partnership with Regional and Corporate leadership
• Support audits and compliance reviews by clarifying requirements, reinforcing standards, and guiding boutiques through remediation
• Act as escalation point for complex or high‑risk operational issues requiring expertise and intervention

Process, Systems & Operational Expertise

• Serve as regional subject‑matter expert for boutique operations, processes, systems, and operational controls
• Translate centralized initiatives (Retail Operations & Excellence, Applications, inventory, and process optimization) into clear, trainable operating practices for boutiques and regional teams
• Lead regional adoption of systems and tools by training teams on required standards, correct application, and consistent execution
• Partner with Corporate and cross‑functional teams to shape rollout strategies, ensuring training effectiveness and regional readiness
• Capture regional insights and translate them into improvements to SOPs, systems, and operational guidance

Operational Enablement & Capability Development

• Oversee and support operational onboarding for boutique leadership and critical operational roles
• Apply a train‑the‑trainer model to embed operational knowledge, controls, and best practices at scale
• Enable continuous learning related to operational processes, systems, and policy evolution
• Diagnose capability, structural, or staffing gaps impacting execution and provide operational input into mitigation, hiring, and succession planning

Business, Financial & Regional Leadership Support

• Provide operational leadership for boutique openings, relocations, renovations, and closures, including planning, readiness, and onsite support as required
• Partner with Regional leadership to align on priorities, execution standards, and operational risk mitigation
• Oversee regional expense control in partnership with boutique leadership, reinforcing P&L discipline through education on controls, processes, and expected operational behaviors
• Support regional financial targets by strengthening operational execution, efficiency, control validation, and issue resolution across the region
• Lead or contribute to regional and cross‑functional initiatives, special projects, and business‑critical workstreams

 

Profile

Skills and Competencies:

• Strong operational expertise across boutique operations, including processes, systems, controls, inventory, and facilities, with the ability to teach and reinforce standards at scale
• Proven ability to train, coach, and enable leaders and teams, using clear expectations, structured reinforcement, and a train‑the‑trainer approach
• Ability to translate policies, SOPs, and system changes into clear, practical, and trainable ways of working
• Strong diagnostic skills to identify execution gaps, capability needs, and root causes of non‑compliance, and address them through targeted training and guidance
• Ability to build trusted relationships with boutique and regional leadership while maintaining consistent operational and compliance standards
• Strong communication skills, including the ability to clearly explain requirements, provide instruction, and adjust messaging for different audiences
• Ability to organize, prioritize, and manage time effectively in a fast‑paced, multi‑site environment
• High level of judgment, professionalism, and discretion when supporting audits, escalations, and sensitive operational issues
• Ability to synthesize regional insights and field feedback to improve SOPs, systems, operational guidance, and training materials

Requirements:

• 7+ years of retail operations experience, including regional and/or multi‑store responsibility, with a strong operational and training
• Demonstrated experience training leaders and teams on operational standards, systems, and controls
• Strong interpersonal, communication, organization, and follow‑through skills
• Willingness to adhere to and reinforce all company policies, procedures, regulations, and standards
• Ability to work varied hours, including nights, weekends, and holidays as needed
• Willingness and ability to travel as required to support regional boutiques

 

Additional information