Boutique Manager (m/f/d) - Warsaw

Position

“Whatever you do — for work or pleasure — do it with passion! Live with passion!” Christian Dior

Christian Dior Couture offers more than a beautiful brand to our clients; We invite them to be part of the heritage, to share our passion for luxury and to be part of the Dior family. We look for the same desire in our employees, to have enthusiasm and passion about being part of the House of Dior.

We are looking for a Boutique Manager who leads and develops our boutique in Warsaw.

As the Boutique Manager, you will play a key role in upholding Christian Dior Couture’s standards of excellence, driving sales, and ensuring the overall success of the Zurich boutique. You will lead a team of passionate professionals, delivering exceptional customer service and maintaining the unique identity of Christian Dior in every aspect of the boutique's operations. Moreover, you closely collaborate with several teams like Buying, CRM, Visual Merchandising, HR and Training to ensure Boutique development.

Job responsibilities

People & Team Management

• Implement a development plan for the succession and retention of key talents
• Recruiting, training, coaching and motivating a high-performing team to deliver exceptional customer service
• Fostering a positive and collaborative work environment, encouraging team members to embody the values of Christian Dior
• Promoting the development of your team's sales and management skills
• Annual evaluation of the entire team based on a variety of criteria

Business & Sales Development

• Driving the activity by using KPI’s in order to reach the boutique targets
• Developing strategies to support efficiency and productivity
• Closely monitoring sales reports and merchandise needs in order to ensure proper stock levels as well as overseeing the execution of window displays and maintain high standards for in-store merchandising
• Closely working with Retail Director and Head Office departments on sales, events, trunk-shows and team management
• Providing regular reports & analysis to take initiatives to increase the business

Clienteling

• Ensures that the boutique is constantly gaining new client acquisition while elevating their loyal basis
• Developing and maintaining a qualitative customer network, being an ambassador of the brand, coordinating in-store events and participating to local events outside the boutique
• Analyzing and optimizing customer management and CRM

Retail Operations

• Ensuring with the Retail ops that all processes are respected
• Oversee compliance of established company policies, procedures and inventories
• Controlling back-office organization and optimizing stock levels

Floor Management

• Ensuring that the boutique floor is always covered for the clients to feel welcomed

Profile

• 5+ years of experience in luxury retail or a comparable field in a management position 
• Qualitative and in-depth understanding of local current and potential customers
• Experience working with financial reports and budgets, as well as experience working with KPIs and developing action plans based on them
• Strong leadership and interpersonal skills with the ability to inspire and motivate a team
• Excellent communication skills, strong service consciousness and a passion for delivering exceptional customer service
• A deep understanding and appreciation for the luxury fashion industry as well as the retail environment, commercial mindset and business driven thinking
• Fluent in Polish and English, another language on top is a plus