E-commerce Operations Executive
- NEW
Published on 05.21.2026
Christian Dior Couture
Omnichannel & Data
Reference: CDC14476
- Place of employment :
Seoul, South Korea
- Contrat type :
Permanent Job
- Required experience :
Minimum 3 years
- Work mode :
Full Time
Position
The E-commerce Operations Executive will play a key role in the KR eCommerce department and support the Assistant Operations Manager in improving operational efficiency and productivity. You will work closely with the Retail/Boutiques team, Logistics/Supply Chain, Quality Assurance, Client Service Center, Finance, 3PLs, and payment service providers.
Job responsibilities
- Manage daily warehouse inbound/outbound operations and ensure efficient order processing through OMS.
- Partner closely with the Retail and Boutique Operations teams to support the timely and accurate fulfillment of orders from omni-channel services, such as Longtail, Order from Store, and Pick-up at Store.
- Handle day-to-day customer service and repair operations in coordination with the Client Service Center and Quality Assurance team.
- Act as the key contact point for customer inquiries related to care and repair services.
- Coordinate stock movements and manage defect and claim processes by ensuring consistency between the WMS and ERP systems.
- Monitor payment gateway performance and service levels to ensure a smooth customer payment experience.
- Assist the Assistant Operations Manager in identifying and implementing process improvements to enhance operational efficiency and productivity.
- Prepare regular reports on KPIs, stock availability, sales performance, and customer feedback to identify trends and opportunities for improvement.
- Analyze data across various operational areas, including payments, inbound logistics, stock levels, returns, damages, delivery performance, and customer feedback, with the aim of improving operational efficiency and the overall customer experience.
Profile
- 1–3 years of experience managing 3PL and logistics for retail or eCommerce operations
- Good working knowledge of MS Office
- Fluent in English and Korean, both written and spoken
- Strong attention to detail
- Experience in fashion, retail, or luxury brands is an advantage
- Bachelor's degree in Logistics, Operations, or a related field
- Ability to manage multiple tasks in a fast-paced environment with strong attention to detail
- Strong interpersonal and problem-solving skills
- Strong analytical skills and the ability to collaborate effectively with partners
- Flexible, positive, and adaptable to change
CHRISTIAN DIORMAISON
“Whatever you do – whether for work or pleasure – do it with passion! Live with passion,” wrote Christian Dior. Well before he embarked on his destiny as a couturier, Christian Dior was fascinated with art. The young Normandy native and several friends opened an art gallery when he was just 23. In 1938 he learned the métier of pattern cutter with Robert Piguet and three years later began working as a designer for Lucien Lelong. Right from the founding of his Maison in 1946, he transformed his dreams into irresistible creations, seeking to break with the somber war years by elevating pure joy. His visionary spirit celebrated and enchanted women the world over. In only ten years, Monsieur Dior revolutionized the conventions of elegance and femininity, designing collections infused with dreams.
Crafting Dreams Starts With Yours
At LVMH, people make the difference in the art of crafting dreams.Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.
