CD, Hospitality Senior Manager/ Manager, Christian Dior, Tokyo

Position

Key leadership role responsible for Christian Dior's hospitality activity in Japan. You'll lead the strategy for the company's Cafés & Restaurant in Japan.

Job responsibilities

Christian Dior G.K. is seeking Hospitality Senior Manager!

MAIN RESPONSIBILITIES

The Senior Hospitality Manager will be a pivotal leader, overseeing all cafe & restaurant operations for Christian Dior Couture across Japan. This role demands a strategic thinker with a passion for luxury hospitality & a deep understanding of the Japanese market.

• Operational Excellence:
• Direct & manage all aspects of Dior's cafe & restaurant operations in Japan, ensuring consistent adherence to brand standards, service excellence, & operational efficiency.
• Develop & implement innovative strategies to enhance the overall customer experience, focusing on impeccable service, unique culinary offerings, & an atmosphere that embodies Dior's luxury aesthetic.
• Coordinate with Dior HQ Hospitality teams as well as Pic teams located in France on the product offer, services guidelines & overall Marketing & Branding activation plans
• Monitor & analyze key performance indicators (KPIs) for all hospitality venues, identifying areas for improvement & implementing corrective actions to achieve financial targets & operational goals.
• Ensure compliance with all local health, safety, & hygiene regulations.
• Strategic Coordination & Collaboration:
• Act as the primary liaison between the hospitality department & other critical functions at Japan Head office, including in particular Retail, Clienteling, Marketing & Communications, HR, IT & Finance to ensure seamless integration of hospitality initiatives with broader brand strategies.
• Lead the planning & execution of all Food & Beverage (F&B) -related activities, ensuring meticulous attention to detail & alignment with Dior's brand image.
• Collaborate closely with global & regional teams to adapt & implement best practices in hospitality management, ensuring a consistent luxury experience across all touchpoints.
• Foster strong relationships with suppliers & vendors to ensure the highest quality of ingredients & services
• Monitor F&B business partners collaboration & support
• Team Leadership & Development:
• Recruit, train, & mentor a high-performing team of hospitality professionals, fostering a culture of excellence, collaboration, & continuous improvement.
• Conduct regular performance reviews & provide constructive feedback to team members, supporting their professional growth & career development within the organization.
• Inspire & motivate the team to deliver exceptional service & uphold Dior's esteemed reputation.
• Financial Management:
• Develop & manage annual budgets for all hospitality operations, ensuring fiscal responsibility & maximizing profitability.
• Implement cost control measures without compromising quality or guest experience.
• Analyze financial reports & market trends to make informed decisions & optimize business performance.

Profile

Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field. A Master's degree is a plus.
• Fluent in both Japanese & English (written & spoken) is essential. French a plus.
• Minimum of 8-10 years of progressive experience in luxury hospitality management, with at least 3-5 years in a senior leadership role overseeing multi-unit F&B operations.
• Proven track record of success in managing high-end restaurants, cafes, or hotel F&B departments, preferably within the luxury retail or fashion industry.
• Demonstrated ability to develop & execute strategic plans, drive operational excellence, & achieve financial targets.
• Strong interpersonal & communication skills, with the ability to effectively collaborate with various internal & external stakeholders.
• Excellent problem-solving abilities, with a proactive & innovative approach to challenges.
• Leadership & Communication: Strong leadership skills essential for motivating & engaging a diverse team, coupled with excellent verbal & written communication skills.
• Profound understanding of the luxury market, customer expectations, & service standards in Japan. A solid understanding of Japanese F&B customer behavior & the local Hospitality landscape, which is critical for localizing strategies.
• Multinational Experience: Prior experience working for multinational companies a plus.
• Flexibility to travel as required.

Additional information

DEVELOPMENT OPPORTUNITIES

• This role offers significant career advancement within Dior or the larger LVMH luxury group.

Required Competencies / core behaviors & attributes expected:

• Approachable, proactive. Possessing common sense & a pragmatic approach to their role.

• A genuine passion for understanding people's motivations & mindsets, with an inherent ability to mediate challenging interpersonal situations. Acts as a role model & leads by example, indicating hands-on involvement & visibility.
• Building Effective Teams: Proven ability to assemble, develop & inspire high-performing teams.

• Relationship & Influence: Strong interpersonal skills coupled with the ability to influence others & build lasting professional relationships.
• Maintains composure under pressure & can deliver business-focused, practical solutions.

• Creativity/Innovation Management: The ability to foster & manage creative solutions & innovative approaches.
• Results oriented: A strong personal motivation to achieve goals & continuously improve performance.
• Dealing with Ambiguity: The capacity to thrive & make effective decisions in uncertain or rapidly changing environments.
• Negotiation: Skilled in negotiation to achieve mutually beneficial outcomes with various stakeholders.
• Self-motivated, Detail- & Customer-oriented, with a Strong Sense of Ownership & Drive: A highly self-driven individual who pays close attention to detail, prioritizes customer needs, takes full responsibility for their work, & possesses a strong internal drive.