Assistant, Grand Vendeur - House of Dior NY

Position

The Assistant, Grand Vendeur is responsible for assisting the Grand Vendeur with the day-to-day job functions to successfully support his/her clients and sales. The Assistant must maintain the highest level of customer service in all communications in line with Christian Dior expectations.

Job responsibilities

• Assist Grand Vendeur with all appointments and client communications
• Process transactions on behalf of the Grand Vendeur
• Provide aftersales service to Grand Vendeur clients
• Assist Grand Vendeur by facilitating communication with clients, management, and boutique network
• Manage all incoming requests to the Grand Vendeur
• Execute miscellaneous housekeeping & administration tasks when needed
• Prioritize / project manage deliveries and shipments for Grand Vendeur clients
• Assist with gifts and letters for clients-birthdays, anniversaries, etc
• Record client details and maintain client profiles within Dior Star CRM platform
• Manage sales through wechat platform on behalf of Grand Vendeur
• Strong client knowledge with a sense of urgency on client service and problem solving

Profile

Skills and Competencies:

• Sense of urgency and strong communication skills
• Excellent attention to detail and ownership of client information
• Strong follow up and follow through skills
• Agile and adaptable
• Excellent Organizational Skills
• Ability to learn quickly when facing new problems
• Ability to think outside the box when solving client problems
• Ability to multitask and work efficiently

Requirements:

• 1-2 years of retail experience preferably in a luxury market
• Strong brand and product knowledge
• Strong interpersonal and relationship building
• Strong communication skills
• Remain calm and organized while operating at a fast pace

Additional information

The selected candidate will be offered a salary within the range of $25-$28 per hour, plus bonus eligibility. The salary offered will be dependent upon the candidate’s relevant skills and experience. Christian Dior Inc. offers comprehensive benefit plans such as medical, dental, vision, Flexible Spending Accounts, and short and long-term disability. Additional employee perks include, but are not limited to employee discount program, various paid time off, volunteer time off, holidays, mental health and wellbeing support, family friendly benefits, reproductive health care, child and elder care services, commuter benefits, 401k plans with an employer contribution matching plan, employee referral program, and more.

ADDITIONAL INFORMATION

Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. Christian Dior Couture, the House of Dreams, is recognized for its French heritage and vibrant culture sublimating its unique Savoir-faire and Creativity through empowering "metiers d’art”. Our Maison is a destination for sustainable growth & success where we shape the future of our Talents in a positive, authentic & generous environment. We bloom & deliver excellence with passion, determination, courage & optimism to offer meaningful & daring codes.

Christian Dior Couture is part of the LVMH Group, where People Make the Difference. We value, celebrate, and welcome each unique talent and strive to create an inclusive environment providing all employees a sense of purpose. Beyond your role, we recognize the importance and passion of creating communities with shared values that enrich and impact beyond our organization. As an employee, you will have an opportunity to engage in our employee-led communities such as Sustainability, Diversity, Equity and Inclusion, and Corporate Social Responsibility.

Christian Dior Couture provides equal employment opportunities to all employees as part of the LVMH Group, which attaches great importance to ensuring that its Maisons and their partners share a set of common rules, practices, and principles with respect to ethics, social responsibility, and protection of the environment.