Store Director - Miami Design District

Position

CELINE is a fast-growing French and Leather-Goods Couture House that belongs to the LVMH group, which ambition is to become one of the most iconic luxury brands worldwide.

To make this vision a reality we are looking for enthusiastic, passionate and agile personalities who are eager to evolve in a demanding environment.

YOUR WORK ENVIRONMENT

The Store Director position is responsible for providing a personalized client experience, building strong client relationships, meeting, and exceeding sales targets.

YOUR IMPACT

Business Vision:

• Partner with Senior Management to create the vision and tone for the store while at the same time driving a highly successful and profitable business
• Strong leadership presence – serve as a proactive mentor, teacher, and problem solver
• Instill a collaborative team-oriented relationship among the categories
• Organize activities, meetings, and priority of actions for the store as a whole and each category. Ensure there's a balance between operational efficiencies, service, and customer experience, and that there is consistency across the store

Store Performance:

• Performance monitoring by reviewing sales weekly of each category.
• Develop and evolve standardized staffing model to: better align employee scheduling to store traffic (MTT); optimize FTEs to improve store sales potential (NET $/FTE, average cost model); review store structure to seek opportunities for client centric initiatives; discover customized services to increase conversion/ ATV / cross selling (UPT). Partner with Regional to ensure alignment of network
• Comprehensive analysis of Mystery Shop reports with particular attention to Open Questions, Additional Sales & CRM Activities
• In partnership with Regional, develop and create a process to review the CRM strategy and define requirements/expectations as well as performance measures. Monitor the performance to ensure efforts will serve to maintain and grow customer relationships
• Provide continual input on Front of House/Back of House opportunities to capitalize on sales and improve customer experience (displays, traffic patterns, etc.)

Team Development and Coaching:

• Partner with Regional & Retail Buyer to identify/develop relevant trainings for selling RTW & Shoes
• Consistently review the level of current customer service offered and practiced; find opportunities to emphasize service with product knowledge from a store perspective
• Mentor and coach Assistant Store Director, Department Managers & Assistant Operations Manager on identifying solutions and adapting to respective store

Operations:

• Use Retail Pro and its inventory management functions.
• Maintain positive relationship and quantitative business reports as stipulated by the NY management team with members of corporate office, regional office, mail office, repair facility and other stores via administering follow-up and paperwork in an accurate and timely fashion.
• Full Profit and Loss responsibility for the store, with particular attention given to controllable expenses and sales plan. Report any issues to Senior Management.
• Manage Stock Associate to maintain proper SKU levels, dollar levels and model stocks using current P.O.S. system. It is the obligation of the manager to be fully trained in these systems and to ensure that the staff is proficient as well.
• Cycle/Physical inventory requirements must be met as set by NY management and any discrepancies reported to Senior Management and Regional.

Job responsibilities

Human Resources:

• Implement retention initiatives and collaborate with Human Resources to provide developmental opportunities.
• Be responsible for staffing and recruiting function for non-exempt (Sales Associates, Stock) and exempt (Assistant Managers), in close cooperation with Human Resources and Senior Management; responsible for personnel matters including hiring and termination. Build a bench to secure an effective management and sales succession.
• Provide new staff members with a systematic induction and organize follow-up with knowledge reviews.
• Identify individual and team training needs; create and implement regular training sessions; ensure that the Brand training program is rigorously adhered to and implemented in the store; work on career path initiatives to promote from within and provide mobility opportunities for staff. Develop strategies for entire network with Regional.
• Payroll, ensure timely submission of timesheets using Kronos, verification of employee hours, etc.
• Weekly training sessions must be held by the manager and must be followed up with a written report to the Senior Management.
• Assess, mentor, and develop employees in all areas of performance and manage full MPP, retail OMR and monthly one-one-one’s.

Collection Previews:

• Propose and develop event format in close cooperation with Senior Management and Marketing.

Store Appearance:

• Adhere to Grooming and Styling standards, lead by example, and implement the standards within the entire team.
• Monitor the general appearance of the store: cleanliness, store maintenance, organization and tidiness of sales area and back-of-house.

Administration:

• Ensure that key documents such as working contracts and invoices are kept in store
• Create staff work schedules and ensure appropriate store coverage
• Manage planning of paid holidays, absences, and report accordingly

Sales:

• Develop, train, and continuously empower associates towards achieving and exceeding personal and category sales objectives while applying retail excellence
• Find opportunities to assist sales associates in fortifying client relationships through clienteling
• Set individual monthly objectives for each member of the team
• Support the sales process as needed
• Assist in facilitating solutions to customer issues in addition to directly managing raised customer issues or complaints. Ensure alignment with network through Regional
• Support sales staff with consignments

Product Category Management:

• Understand and explain store performance by category as well as its mix (lines, functions, collections, etc.)
• Keep all product support tools well organized and ensure all team members have access to the information

KEYS FOR SUCCESS

Education

· Business School, University or “equivalent experience”

Experience:

• Position requires minimum of 10 years of managerial experience in a luxury retail setting with emphasis on general store management; preferably in a flagship or high-profile store
• Multi-store management a plus
• Computer literate; learn and use various software packages

Competencies:

• Action oriented; results driven
• Able to motivate others and build effective teams
• Customer service oriented
• Community & client involvement
• Social perceptiveness
• Proficiency in meditating and resolving issues or concerns that may arise
• Problem-solver
• Strong oral and written communication skills

Profile

Languages: Foreign Languages a plus

Workplace: 154 NE 41ST, MIAMI, fl 33137

 

OTHER INFORMATION

Potential starting date: ASAP

OUR COMMITMENT

CELINE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard.

We are committed to the prevention of all discrimination, providing equal opportunities to all applicants irrespective of gender, gender expression, disability, origin, background, religious beliefs or sexual orientation or any other basis protected by law.

CELINE recruits and recognizes all types of talent and singularities.