DEPUTY STORE DIRECTOR – MONTENAPOLEONE

Position

CELINE, founded in 1945 by Céline Vipiana, is an iconic French Leather-Goods, Fashion & Couture House belonging to the LVMH Group. To have a chance of joining CELINE, you must thrive as a team player in a fast-paced environment amongst passionate, agile, and authentic people.

Job responsibilities

YOUR WORK ENVIRONMENT

MAIN PURPOSE

The Deputy Store Director is responsible for supporting the Store Director in implementing operational policies, sales support, training, and stock management. Maintaining the highest degree of customer service every day in accordance with Retail Excellence and empower team to make decisions in the best interest of providing an elevated client experience.

KEY RESPONSIBILITIES FOR THE STORE

• BUSINESS AND CLIENT DEVELOPER: MONITOR THE STORE PERFORMANCE AND ALWAYS REMAIN AWARE OF MARKET TRENDS. TAKE RESPONSIBILITY OF THE P&L.  IDENTIFY AREAS OF IMPROVEMENT AND WORK HAND IN HAND WITH MANAGERS TO IMPLEMENT ACTION PLANS TO ACHIEVE THE COMMERCIAL GOALS. ESTABLISH A CLIENT-CENTRIC MINDSET TO OFFER CLIENTS THE BEST EXPERIENCE IN STORE AND ACHIEVE THE CLIENTELLING OBJECTIVES. TRANSLATE THE STORE’S OBJECTIVES INTO CONCRETE DAILY TARGETS AND TASKS, INSPIRE THE TEAM TO REACH THE TARGETS. BE THE LINK BETWEEN THE HEAD OFFICE AND THE STORE.

• BRAND AMBASSADOR AND PROMOTER : BE THE AMBASSADOR OF THE BRAND AND ENDORSE THE CULTURE AND VALUES TO PROMOTE CELINE.  ENSURE THE BEST LEVEL OF CLIENT EXPERIENCE.  HANDLE DELICATE CUSTOMER SITUATIONS IF NEEDED. 

• PROCESS OWNER: ENSURE THAT ALL THE PROCESSES ARE COMPLIANT WITH THE LEGAL, REGULATORY AND INTERNAL REQUIREMENTS.  BEING RESPONSIBLE OF THE STOCK.  BEING RESPONSIBLE OF THE STORE PLANNING.  GUARANTEE THE PROPER EXECUTION OF ALL TASKS RELATED TO THE DIGITALIZATION OF THE STORE.

• TALENT HUNTER, MANAGER & SKILLS DEVELOPER: DETECT NEW TALENTS IN YOUR DAILY ENVIRONMENT AND RECRUIT THEM. MANAGE THE TEAM TO DRIVE THE BUSINESS: CREATE A POSITIVE WORK ENVIRONMENT, DEVELOP THE TEAM SPIRIT. REGULARLY COACH THE TEAM TO ENSURE THEY DEVELOP THE KEY SKILLS EXPECTED AT THEIR POSITION.

Profile

PROFILE & EXPERIENCE

EDUCATION: MASTERS/BACHELOR DEGREE

EXPERIENCE: 10 YEARS OF RETAIL MANAGEMENT EXPERIENCE, WITH AT LEAST 5 YEARS IN FULL OFFER STORES

SKILLS & PERSONAL ATTRIBUTES

• STRONG BUSINESS SENSE AND ABILITY TO DRIVE RESULTS
• PRODUCT AND FASHION SENSITIVITY
• PROVEN ABILITY TO MANAGE LARGE TEAMS, STRONG LEADERSHIP
• HIGH SENSITIVITY TO CLIENT EXPERIENCE AND LOYALTY
• STRONG COMMUNICATION SKILLS
• ORGANIZATIONAL SKILLS, SENSE OF PRIORITIES AND AGILITY
• TALENT FOR COACHING AND DEVELOPING A TEAM
• EXCEPTIONAL INTERPERSONAL SKILLS, EMPATHY, SINCERITY AND CURIOSITY
• ABILITY TO MANAGE MULTIPLE PRIORITIES IN A FAST-PACED ENVIRONMENT
• DETAIL ORIENTED, HIGHLY ORGANIZED
• EXCELLENT WRITTEN AND VERBAL COMMUNICATION SKILLS.
• ABILITY TO INTERACT WITH ALL LEVELS OF THE ORGANIZATION

LANGUAGES: FLUENT IN ITALIAN AND ENGLISH A THIRD LANGUAGE WOULD BE A PLUS

Additional information

WORKPLACE: MILAN MONTENAPOLEONE

STARTING DATE: AS SOON AS POSSIBLE

OUR COMMITMENT

As part of our #CELINECARES approach, CELINE is committed to building an inclusive and respectful work environment where every employee can develop and thrive.

We value diversity in all its forms — origins, identities, orientations, generations, abilities and life situations — and implement concrete actions to promote inclusion. Our disability policy aims to ensure equal opportunities for all our talents, with personalized accommodations if necessary.

If you require specific assistance during the recruitment process, please do not hesitate to let us know.

At CELINE, we believe that the strength of our Maison lies in the uniqueness of our employees.