CLIENT ADVISOR MADRID EL CORTE INGLÉS (FULL TIME 40H)

Job responsibilities

CELINE, founded in 1945 by Céline Vipiana, is an iconic French Leather-Goods, Fashion & Couture House belonging to the LVMH Group.
To have a chance of joining CELINE, you must thrive as a team player in a fast-paced environment amongst passionate, agile, and authentic people.

MAIN PURPOSE

AS CLIENT ADVISOR, WELCOME ALL CLIENTS TO THE CELINE CONCESSION ENSURING THE CLIENT FEELS COMFORTABLE IN THE ENVIRONMENT.

KEY RESPONSIBILITIES

1. CONTRIBUTE TO THE DEVELOPMENT OF SALES AND THE ACHIEVEMENT OF COMMON SALE OBJECTIVES.
2. WELCOME AND ADVISE OUR CUSTOMERS AND PROVIDE THE BEST CUSTOMER SERVICE.
3. SHARE WITH OUR CUSTOMERS THE STORY BEHIND OUR PRODUCTS AND DELIVER OUR EXPERTISE.
4. BE PROACTIVE AND BOLD BY PROPOSING COMPLEMENTARY PRODUCTS.
5. CONTRIBUTE TO THE RECRUITMENT AND RETENTION OF OUR CUSTOMERS BY BUILDING PRIVILEGED AND LASTING RELATIONSHIPS WITH EACH OF THEM.
6. BE ACTIVELY PART OF THE OPERATIONAL LIFE OF THE STORE: VISUAL MERCHANDISING, RESTOCKING, TRANSFERS, AFTER-SALES SERVICE, INVENTORY MANAGEMENT.
7. CONTROL AND RESPECT THE INTERNAL PROCEDURES AND GUIDELINES
8. SUPPORT THE DIGITAL EVOLUTION OF THE HOUSE.
9. BE A GREAT AMBASSADOR OF CELINE AND THE GROUP
10. ENDORSING THE CELINE SPIRIT WITH YOUR CREATIVITY AND YOUR SENSE OF EXCELLENCE.

 

Profile

PROFILE & EXPERIENCE

EXPERIENCE: A MINIMUN OF 2 YEARS IN SALES AND IN FASHION OR LUXURY SECTOR OR EQUIVALENT

SKILLS & PERSONAL ATTRIBUTES

• HIGH PRODUCT AND FASHION SENSITIVITY AND KNOWLEDGE
• ABILITY TO UNDERSTAND AND GO BEYOND CUSTOMERS’ NEEDS TO PROVIDE THEM THE BEST CUSTOMER EXPERIENCE.
• TASTE FOR CHALLENGE AND A TEAM SPIRIT
• SENSE OF SERVICE, NATURAL CURIOSITY, OPENMINDED, OPTIMISM AND EMPATHY

LANGUAGES: FLUENT IN SPANISH AND ENGLISH. A THIRD LANGUAGE WOULD BE A PLUS

Additional information

WORKING HOURS: FULL-TIME 40 HOURS 

WORKPLACE MADRID EL CORTE INGLÉS

STARTING DATE AS SOON AS POSSIBLE