Boutique Manager (F/M)

Position

For over two centuries Chaumet has been synonymous with exquisite craftsmanship, timeless elegance and the excellence of Parisian jewellery. A leading luxury jewellery brand, renowned for our exceptional designs, commitment to quality, and unparalleled customer service. Today, we are a collective of unique talents who make the heart of our Maison beat in tune with the times. We shape a legacy that honours the past, celebrates the present and looks forward to an inspiring future.

In this challenging context of growth, you will have an opportunity for contributing to the Maison Chaumet’s strong development in the United Kingdom. As the Boutique Manager, your role will consist of optimizing the boutique’s commercial performance and its profitability by coordinating your team in a constant concern for representing our Maison. 

Job responsibilities

Reporting to the UK Retail Management, you will have the opportunity to contribute to the "Maison’s” project by carrying out the following missions:

Developing the boutique’s sales attaining commercial targets:

• Driving the business and the team, setting the individual targets, monitoring the results and constantly exchanging feedback
• Building up existing customer loyalty and developing a new clientele via specific activities in and out of the store
• Coach the team and lead by example in all aspects of client relations, both in the store or via communication media (CRM, phone, email, whatsapp, etc…)
• Leverage on a thorough knowledge of the different collections and promote them to the team, managing special orders and repairs in compliance with company procedures.
• Work in parallel both on the high jewellery collections and on the access, adapting the commercial actions accordingly

 

Managing the boutique team:

• Motivating the staff by creating a real team spirit, coordinating their activity, animate daily meetings
• Be the first point of entry for all HR related matters regarding the team
• Managing the team in coordination with HR and Retail Director: recruiting and integrating new members of staff, assessing performance, managing any disciplinary process
• Act as a major stakeholder in the safety and security of the store, pointing out to the company management any potential risk

 

Business analysis & operations:

• Analysis of the boutique’s KPI’s, making annual action plans for developing the boutique’s business and drawing up reports on the subject
• Knowledge of competition and update on major trends
• Ensuring the boutique’s visual identity (visual merchandising, display, grooming, etc.), oversee the correct functioning of IT tools (especially till-related)
• Be in charge of protecting and monitoring the company Stock

 

Being the ambassador for the Maison

• Promoting the boutique on an everyday level both internally and externally, champion the Maison’s image both with external and internal counterparts
• Actively work to attract VIP and organize events both to drive commercial results and to increase the company’s visibility

 

Profile

 

• At least 7 years experience in Retail with a 2 years first experience in managing a team.
• Leadership, the capacity to coach and develop teams.
• Results-oriented, business-driven, energetic, positive, can demonstrate a real entrepreneurial mindset.
• Integrity and exemplarity on the Maison and Store procedures and processes.
• Natural leader with good interpersonal competences and empathy.
• Autonomous with good analytical and organizational skills.
• Excellent communicator, able to develop a network.
• Fluent English, French a plus.