Wholesales Assistant- Marc Jacobs- London

Position

Objective of the role

Within the EMEA team in London and reporting both to the global Supply Chain team and the Retail & Wholesale EMEA team, the Wholesale Assistant will ensure a perfect coordination between the headquarter and the Local Sales operation (Retail & Wholesale) for EMEA in regards to key topics such as Seasonal launches, Order portfolio fulfilment, Warehousing, Transportation, After-Sales, Credit Management, Store openings, Market sessions.

He/she ensures the constant link between the sales administration and supply chain team (including Customer Service and Credit) and the Retail & Wholesale EMEA team in London.

Job responsibilities

Main Responsibilities

Supply - Sales & Distribution

- Coordinate seasonal launches (Retail, Wholesale) according to the global marketing plan and the regional product availability

- Coordinate with Sales, Customer Service and Credit departments to reach monthly invoicing targets (OTIF)

- Help maximize regional turnover through in-season replenishment and commercial action plans

- Regularly maintain the customer database (contacts, incoterm, etc.) & follow-up on new account creation requests and developments.

- Maintain customer rating (based on fall out rate, credit management evaluation, etc…) and suggest action plan.

- Assist the sales team in the implementation of the automatic replen program (NOOS - Never Out of Stock)

- Create and provide tools to stimulate reorders and animate the EMEA WHS distribution network. Follow up EMEA Reorder portfolio.

- Coordinate with logistics, and supply chains of key partners and department store.

- Market: attend customers meetings when needed and provide live visibility on replenishment inventory and business development

- Retail: Oversee the bi-weekly replenishment and the target stock levels by SKU for EMEA Retail Stores. Coordinate in store new launches.

- Support the Wholesale and Retail projects from a sales administration, logistic and inventory standpoint.

Inventory management

- Monitor top sellers’ availability in EMEA DC through rebalancing with other regional DCs

- Provide monthly regional stock picture to plan off-price activity and liquidation opportunities

- Coordinate yearly physical stock takings at the DC and in the stores according to Finance / HQ guidelines and calendars

Sales Administration

- Assist the Customer Service to reach monthly invoicing Target and provide support in solving local issues when necessary.

- Provide local knowledge to increase customer satisfaction level in EMEA

- Follow up together key strategic projects from a logistic / supply chain perspective: Pop up, launches, Events.

Credit Management

- Coordinate with the Credit Management Service to push shipping once payment is received and provide support in solving local issues when necessary.

- Help Interact with customers when credit management issue occurs in order to find solutions.

- Provide local knowledge to increase customer satisfaction level in EMEA

Reporting

- Follow the fulfilment and the dilution for each assigned VIC monthly vs. yearly objectives (Customer health card)

- Analyze Sell-Out information from the customers to customize reorder proposals

- Provide ad-hoc reports and statistics (stock availability, deliveries, pricing) to the Sales Team / Customers

Profile

Main selection criteria:

- Experience / Internship in Supply Chain or Sales Administration

- Understanding of warehouses systems, credit control, logistics

- Customer- and result-oriented

- Sales oriented and good analytical skills

- Team player attitude, good communication skills

- Excellent coordination and organizational skills with strong attention to detail

- Capacity to multi-task & work under pressure / shifting priorities

- Fluent English and Italian is a must, French or German is a plus

- Excellent working knowledge of Office (Excel, PowerPoint)

- Previous working experience with ERPs (AX, SAP) a plus

- Proactive approach in tackling issues and identifying solutions

- Keen interest in luxury and fashion