Department Manager

Position

YOUR WORK ENVIRONMENT

As Department Manager, you will be responsible for the management of a department and a team. You will lead by example, spend most of your time on the shopfloor developing the business and your client portfolio. You will be a talent manager, talent promoter, and will closely work with the operations team to ensure all processes in store

Job responsibilities

YOUR IMPACT

Business and client developer

• Being responsible for the sales & profitability of your category
• Regularly analyze the category’s performances and implement the right action plans when needed
• Implement clienteling actions and coach the sales assistants
• Being the link between the store management and the department
• Provide with relevant and regular analysis and feedbacks on your department performance, needs and on the business environment to the store manager and operations & performance manager

Brand promoter and client ambassador

• Promote the brand internally and externally in your daily environment
• Guarantee that every client receives the utmost experience in store
• Help the staff succeeding in engaging and connecting with their clients to increase their loyalty
• Ensure that the image of your department is constantly consistent with brand guidelines
• Ensure that all the processes are compliant with the internal policies

Process owner

• Guarantee stock safety, accuracy and compliance
• Organize and plan the activities of your department: support the store management in defining the staff schedule

Talent manager & skills developer

• Lead and manage the department staff
• Create and maintain a positive and motivating work environment
• Develop a strong team spirit
• Coach regularly each member of your team ensuring they offer the clients the utmost experience in store

Profile

KEYS FOR SUCCESS

Experience:

• Retail experience required
• Experience in luxury/fashion business a plus

Competencies:

• High product and fashion sensitivity
• Commercial awareness and business sense
• Strong selling skills
• Ability to manage and develop teams (coaching)
• Clients-centric: ability to understand and go beyond the client’s needs to offer the utmost client experience
• Organizational skills, sense of priorities and agility
• Good interpersonal skills, ownership, empathy and curiosity
• Ability to manage multiple priorities in a fast-paced environment
• Detail oriented, highly organized
• Excellent written and verbal communication skills.
• Ability to interact with all levels of the organization
• Flexibility to work a retail schedule including evenings, weekends, and holidays

Languages: Arabic - fluent in English

Location: Riyadh