IT Store Project Manager

Position

About LVMH Fashion Group

LVMH Fashion Group brings together some of the world’s most iconic Maisons, including Celine, Givenchy, Loewe, Kenzo, Pucci, and Fendi. Within our IT Retail & Omnichannel organization, we partner closely with business teams to deliver reliable, secure, and high-performing technology across stores, e-commerce, and CRM, supporting exceptional client experiences and operational excellence.

 

The Role

As IT Store Project Manager, you will lead the end-to-end delivery of IT initiatives for our retail network, including store openings, closures, renovations/relocations, pop-ups, and store events. You will coordinate internal IT teams and external partners, oversee on-site execution when needed, and ensure projects are delivered with rigor, transparency, and a strong service mindset.

 

Job responsibilities

Key responsibilities

Project Delivery & Governance

• Own the full project lifecycle from initiation to handover (scope, planning, execution, go-live, and stabilization).
• Develop and manage project plans, milestones, dependencies, and RAID logs; ensure disciplined follow-up and timely escalation.
• Coordinate cross-functional IT teams (network, infrastructure, workplace/field support, security, applications, POS/payments, telecom) to ensure alignment and delivery readiness.
• Lead site readiness and cutover planning, including vendor scheduling, on-site coordination, and go-live support.
• Ensure technology deployments meet LVMH standards for security, reliability, and operational continuity.
• Provide clear, consistent stakeholder communication through status reports, meeting notes, and executive-level summaries where required.
• Drive post-go-live validation and ensure a structured transition to support teams (documentation, ownership, and stabilization tracking).
• Maintain a high level of service and responsiveness, proactively managing expectations and change requests.

Technical Expertise

• Provide technical input and hands-on support for retail hardware (networking, POS, payment systems, printers, scanners, mobile devices).
• Ensure vendors deliver with quality and punctuality equipment configuration, shipping, and deployment logistics.
• Training vendor to offer hyper-care support during store go-lives and assist with knowledge transfer to helpdesk teams.
• Troubleshoot and resolve IT issues in collaboration with internal teams and vendors.

Vendor & Field Services Management

• Manage external vendors for services (such as internet, telephony, low voltage cabling, depot, staging, installation, and hyper-care) to ensure quality delivery, adherence to timelines, and compliance with internal processes.
• Supervise on-site technicians and third-party field services during installations and critical project phases.
• Contribute to continuous improvement of vendor operating models (SOPs, checklists, SLAs, escalation paths).
• Ensure complete and accurate documentation (as-built, inventory updates, installation reports, support handover materials).

Budget & Financial Tracking

• Support project estimating, quote review, and budget tracking; monitor spend and forecast cost-to-complete.
• Identify financial risks early and propose mitigation plans while maintaining delivery quality.

Profile

Qualifications

• 8+ years of experience in IT project management, ideally within retail or client-facing environments.
• Solid understanding of store technology ecosystems (connectivity, networking, POS environments, devices/peripherals, on-site constraints).
• Strong communication and stakeholder management skills, with the ability to engage both technical and non-technical audiences.
• Proven ability to manage multiple priorities with structure, attention to detail, and accountability.
• Proactive, solution-oriented mindset and comfort operating in a fast-paced, multicultural environment.

 

Preferred Qualifications

• Experience delivering projects for luxury retail and/or multi-brand organizations.
• Familiarity with POS and payment ecosystems, store network/Wi-Fi deployments, and retail security standards.
• Demonstrated experience managing store openings/closures at scale (multiple concurrent sites).
• Experience working with field service models and vendor governance (SLAs, KPIs, performance reviews).
• Ability to travel locally/regionally as required for key project milestones (site surveys, go-lives).

 

Additional information

OUR COMMITMENT

LVMH Fashion Group is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard.

We are committed to the prevention of all discrimination, providing equal opportunities to all applicants irrespective of gender, gender expression, disability, origin, background, religious beliefs or sexual orientation or any other basis protected by law.

CELINE recruits and recognizes all types of talent and singularities.

The compensation for this position ranges from $110,000- $130,000. The rate of pay offered will be dependent upon candidate’s relevant skills and experience. In addition, there is a comprehensive benefits package including: medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks, and a retirement plan with employer contribution.