E-COMMERCE MANAGER

  • NEW

Published on 12.02.2025

Sales

Reference: FEND04249

  • Place of employment :

    Dubai, United Arab Emirates

  • Contrat type :

    Permanent Job

  • Required experience :

    Minimum 5 years

  • Work mode :

    Full Time

Position

E-COMMERCE MANAGER

Mission

As E-Commerce Manager, you will be part of the Middle East Region, reporting to the Managing Director ME & WW Omnichannel Director. You will work closely with the Retail functions, being responsible for the following tasks.

 

Job responsibilities

 

Strategic Leadership & Vision:

Defining and leading the E-Commerce strategy for the ME zone, including cross-functional team leadership and collaboration. This involves developing the commercial calendar, digital strategies, and website supervision.

 

Forecasting & Planning:

Defining and managing sales forecasts for all ME E-Business activities.

 

Project Management & Innovation:

Proposing, coordinating, and rolling out E-Commerce projects (e.g., Ship from Store, NPS) within the zone.

 

Collaboration & Coordination:

Working closely with various departments, including Retail Merchandising, Supply Chain, CRM, and Customer Service, to ensure alignment and effective execution of strategies.

 

Business Optimization & Monitoring:

Monitoring website performance, managing stock strategies, developing online client strategies, and implementing anti-fraud measures to optimize business performance.

 

E-Commerce Development & Launch:

Defining and implementing E-Commerce zone launch strategies with zone teams.

 

E-commerce Operations:

Monitoring operations performance, ensuring strong collaboration with warehouse and store to maximize compliance with shipping policy and grant the best client experience.

 

Continuous Improvement:

Collaborating with Warehouse Team for business strategy application and service improvements. Monitoring NPS (Net Promoter Score) and implementing actions based on feedback.

 

Profile

 

  • 3-5 years’ experience in Fashion/Luxury Sale
  • Bachelor’s Degree or equivalent is preferred
  • Manages own image standards on a high level
  • Excellent relationships skills
  • Organization, professionalism, self-confidence
  • Strong customer service skills
  • Excel, PPT, Power BI, Akeneo, Sales Force, Algolia.Goal
  • Strong knowledge and/or interest for Fashion/Luxury Industry
  • Fluent English

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