Cover - Fendi

Fendi Japan, E-com Manager

Published on 04.21.2026

Fendi

Omnichannel & Data

Reference: FEND04314

  • Place of employment :

    Chiyoda-Ku, Japan

  • Contrat type :

    Permanent Job

  • Required experience :

    Minimum 5 years

  • Work mode :

    Full Time

Job responsibilities

[E-commerce Project lead & Operation management]

  • Implement and launch localized and optimized E-commerce business for Japan
  • Understanding Japan E-commerce trend and analyze metrics at every step of the funnel to enhance UX, UI shopping experience to increase growth
  • On trend with emerging web technologies and site experiences to lead changes as appropriate to meet site KPIs
  • Identify and propose new e-business opportunities & innovative initiatives to the WW global team. Including but not limited to new features, contents, payment, local delivery, integration with new technologies

[E-commerce Merchandising & Site Operation]

  • Daily order monitoring including data management on SOM, communicating with local warehouse and client service team for any issues, client need and complaints
  • Deep understanding in the E-commerce consumer journey and purchase behavior to identify growth and implement local merchandising strategy and stock management
  • On site Merchandising: manage all aspects of site merchandising from planning to launching and restocking according to local demand and strategy
  • Lead a competitive onsite merchandising, product-related launches, and E-commerce activities for growth

[E-commerce Channel Sales Business]

  • Set and communicate with the WW & local teams, the E-commerce budget, and bottom-up monthly forecasts, monitoring key drivers for sales (traffic, AOV, CVR) and flow-through metrics
  • Have Omni-channel mindset benefiting cross channel features (i.e., buy online from store, pick up in store, omni stock): lead project, monitor results, optimize, as well as liaise with the retail team
  • Marketing strategy: align with the communication team, monitor performance, traffic, user experience and drive performance with clear KPIs across all digital channels
  • Monitor performance and plan cross functional actions to achieve target sales
  • Commercial plan (update and align with corporate strategy)
  • Liaise with the CS team to set goals and achieve target sales
  • Develop, manage, and monitor E-CRM activities in compliance with CRM team

Profile

  • Minimum 8 years of working experience in Luxury E-Commerce
  • People Management
  • Knowledge and experience in Salesforce (SOM) or similar OMS and Google Analytics (GA4)
  • The ability to implement and lead multiple projects effectively, work with many stakeholders and manage development of new, relevant technology when required
  • In depth knowledge of web platforms and technology
  • Excellent analytical and problem-solving skills and proven ability to achieve KPIs
  • Results-oriented, attention-to-detail and follow through to resolve any outstanding issues
  • Proactive organizing, planning, and multi-tasking skills required.
  • Strong communication & team working skills
  • Proficiency in Microsoft office Excel, Power Point and E-Commerce IT tools
  • Japanese – Native level, English – Fluent

FENDI
MAISON

The Fendi Maison was established by Adele and Edoardo Fendi in Rome in 1925. The opening of the first Fendi boutique – a handbag shop and fur workshop followed. Soon winning international acclaim, Fendi emerged as a brand renowned for its elegance, craftsmanship, innovation and style. Called by the legendary five Fendi sisters, the collaboration with the late Karl Lagerfeld began back in 1965 and lasted 54 years. In 1992, Silvia Venturini Fendi seconded him in the Artistic Direction; in 1994, she is given the direction of Accessories and later of Menswear. In 2000, the LVMH group acquires Fendi becoming in 2001 its majority shareholder. Appointed in 2020, Kim Jones held the role of Artistic Director of Couture and Womenswear until 2024. Since 2020, Delfina Delettrez Fendi, fourth generation of the Fendi family, is Artistic Director of Jewellery. Today Fendi is synonymous with quality, tradition, experimentation and creativity.
Fendi’s first boutique in Via del Plebiscito, Rome (1926) © Courtesy of Fendi

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