Store Manager

Job responsibilities

Performance Management and Business Development

• Monitor and achieve store performance with relevant KPIs
• Contribute to the store sales target
• Analyze the business, propose, and implement action plans to improve results, generate sales for each product category
• Demonstrate sales leadership for staff and set performance targets for team and individual with relevant to KPIs
• Set sales targets for individuals and departments (when applicable)
• Be aware of local trading environment and its impact on our sales, including competitors' trading activities
• Propose in-store activities
• Instruct and supervise staff in the correct execution of all company operating procedures

Client Management

• Manage quality of customer service, to meet customer
• Develop loyal FENDI customers and make sure that all customers are properly assigned to a Client Advisor
• Act as brand ambassador to strengthen/build relationships with VIP clientele/new customers
• Improve Mystery Shopper Results with action plans

Staff Management

• Manage sales force in order to achieve sales target and assign clearly day-to-day tasks
• Motivate employees to maximize team spirit, to promote teamwork and to maintain harmonious staff relations
• Enhance individual's performance through Monthly Touch Base and daily coaching
• Asist HR Dept in recruiting the most qualified applicants to meet the store needs
• Supervise store personnel and enforce Company policies while adhering to proper procedures regarding disciplinary action
• Ensure the proper management of staffing roster to provide effective store coverage
• Ensure the whole team is equipped with relevant working tools and ensure all needed accounts are in place and maintained

Training

• Set up In-Store training routine
• Responsible for full spectrum on-the-job-training, reinforce brand's DNA in the team, KPIs
• Conduct Induction Training for new joiners and mentoring exercises
• Identify individual and team training needs to develop Talents and communicate these needs to HR Department /local retail training manager

Administrative and operations Management

• Manage day-to-day needs and administration
• Review and submit sales and operational reports to management in adherence to company's KPIs and policies
• Inform management of decisions and procedures relating to business made at store level and any staff issues
• Oversee and ensure accuracy in daily invoices, petty cash, invoice control.
• Take necessary action to effectively control costs and ensure efficient operation in the store
• Ensure that FENDI’s standards are applied and maintained at all times across the customer service, internal control and backoffice activities
• Make sure inventory checks are in place and is responsible for discrepancies

General Store Conditions / Visual Merchandising

• Ensure that Visual Merchandising is consistent with Company standards
• Know the best sellers and have them on display all the time
• Make the best out of the display and proximity storage
• Align periodically visual merchandising & sales performance

Profile

Requirements

• Minimum 8 - 10 years of related experience in retail/luxury industry
• Bachelor’s degree
• Strong in commercial and customer service mindset
• Outgoing, dependable, and pro- active team player
• Good organizing and follow up skills
• Excellent interpersonal, communication and networking skills
• Ability to generate trust among both coworkers and clients
• Strong business acumen, result driven, goal oriented, capacity to implement all needed initiatives and demonstrate commercial creativity
• Proficient in MS office, CRM and retail tools