Field Trainer France, UK & Switzerland

Position

Reporting to the Retail Training Director Europe, the Field Trainer will be instrumental in elevating the sales staff's performance across our France, Switzerland & UK markets. This role requires a dynamic individual with significant in-store and field experience, dedicated to enhancing customer journey expertise, managing new joiner inductions, and continuously identifying training needs through hands-on coaching. You will work in close partnership with Retail Managers and Sales Teams to ensure consistent improvement and sustained excellence of our sales force.

Job responsibilities

Field Training:

• Proactively engage with in-store staff and managers on the sales floor to conduct real-time training needs analysis and provide immediate, actionable coaching. This involves identifying skill gaps and development opportunities directly through observation and interaction in a live retail environment.
• Deliver impactful, on-the-spot coaching and constructive feedback to in-store teams and managers, directly enhancing their sales performance, customer engagement, and product knowledge in real-time scenarios.
• Comprehensive and effective induction plans for new joiners by integrating hands-on training directly onto the sales floor, ensuring a seamless and practical onboarding experience from day one.
• Provide sustained post-training support directly to the sales team on the floor, reinforcing learned behaviors, refining techniques, and continuously developing their capabilities in day-to-day operations.
• Work closely with HR, Store Managers, and Retail Managers to nurture talents on tailored development opportunities.
• Serve as a key partner to Retail Managers and Sales Teams, leveraging deep field knowledge to provide actionable insights and targeted support that directly translates into improved sales performance and operational excellence on the floor.

Training Delivery:

• Plan, schedule, and execute training and coaching activities on a regular basis, tailored to specific market and team needs.
• Develop and implement creative and innovative approaches to deliver engaging and impactful training programs, including customer journey training.
• Prepare and adapt training courses and workshop materials to suit the specific cultural and market nuances of France, Switzerland and UK.
• Evaluate existing training materials and recommend continuous improvements to ensure relevance and effectiveness.

Monitoring & Analyzing KPIs:

• Report on weekly activities and provide comprehensive feedback from the field to the Retail Training Director Europe and Retail Directors, highlighting successes and areas for improvement.
• Collect attendance sheets and track training and coaching history monthly, executing corrective actions when necessary.
• Monitor and analyze key performance indicators (KPIs) related to sales performance, customer satisfaction, and training effectiveness to measure impact and adapt to future strategies.
• Provide logistical and administrative support to training department activities, ensuring smooth operation.
• Assist in monitoring the training budget, ensuring efficient allocation of resources.

Profile

• 5 years’ experience in Fashion/Luxury Sale
• Bachelor’s Degree or equivalent is preferred
• Manages own image standards on a high level
• Strong selling and communication skills are necessary
• Excellent relationships skills
• Organization, professionalism, self-confidence
• Strong customer service skills
• Strong knowledge and/or interest for Fashion/Luxury Industry
• Fluent English, Italian is a plus