Assistant Store Manager Roma Palazzo

Position

As Assistant Store Manager, you will be an Ambassador of the brand, supporting the Store Manager to run the Store ensuring team effectiveness, maximum profitability and productivity.

As a motivating leader and coach, you will inspire and lead the team by example to achieve the best performance while ensuring customer satisfaction and the highest standards of service.

With an entrepreneurial mindset you will enhance the clienteling activities encouraging your team to build long lasting and loyal relationships with their clients.

Job responsibilities

Team Management & Development

• Identify, recruit, and develop talents, secure succession plans
• Develop Managers to ensure their teams deliver the expected experience to every client
• Support Managers with consistent coaching identifying their development and training needs and those of their teams
• Support the Store Manager in the performance management process also coordinating the activities and the team by fostering teamwork and a positive work environment
• Organize team in an efficient manner according to business needs

Client & Business Development

• Actively propose and contribute to clienteling initiatives both inside and outside the store;
• Nurture, develop and maintain an excellent clients’ network on the local market
• Dedicate efforts and strategy in cooperation with PR to ensure VIP connections
• Support the proposal and organization of trunk shows, special displays and events
• Contribute to a "top level" customer service to exceed any clientele desire and need
• Contribute to the analysis and the elaboration of sales figures, KPIs and objectives
• Support the execution of action plans based on market calendar
• Support the execution of Store’ merchandising guidelines
• Be aware of the competitive landscape and market trends
• Develop relationships with other FENDI Store Managers to optimize business opportunities and Client experience

Floor Management

• Lead by example on the floor, understand the Clients’ needs, identify potential areas of improvement, and cultivate a feel for the market trends
• Ensure the staff meet all the company standards on appearance, selling ceremony, behaviours
• Ensure business opportunities are maximized through efficient sales floor management, being a visible presence and support as well as ensuring FENDI standards are achieved
• Provide consistent and qualitative feedback, coach the team on the spot and coach Managers into coaching their own teams
• Actively contribute on solving any potential concern and issue with leadership and authority

Operations

• In cooperation with the Operations Manager, ensure policies, standards and FENDI procedures are communicated and implemented
• Monitor store controllable expenses, supervise loss, asset protection and risk management and be accountable for inventory management
• Organize and implement store rotations, shifts and holidays

Profile

• 10+ years of experience in Fashion/Luxury Sales
• 5+ years of experience in a Managerial role
• Bachelor’s or master’s degree preferred
• Excellent ability in using the MS Office suite, CRM and Retail tools
• Excellent communication, interpersonal and networking skills
• Ability to generate trust among both co-workers and clients
• Results-driven, ability to implement all needed initiatives and demonstrate commercial creativity
• Fluency in English is required