Client Advisor
Published on 04.22.2026
Fendi
Retail
Reference: FEND04456
- Place of employment :
Ho Chi Minh City, Vietnam
- Contrat type :
Permanent Job
- Required experience :
Minimum 3 years
- Work mode :
Full Time
Job responsibilities
PRIMARY OBJECTIVE
As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients, through the promotion of FENDI history, craftmanship, quality of materials and creativity.
Profile
JOB DUTIES & RESPONSIBILITIES
Sales Performance
- Engage in upselling, cross selling and multiple selling for all product categories
- Monitor individual sales and achieve performance target and KPI
- Provide customer feedback on products, especially newly launched products
Client Management
- Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools
- Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer
Store Operations
- Be able to correctly operate the Retail Pro Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input
- Perform store duties as assigned by team leaders and management
Store Management
- Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines (if shop without a backroom stock assistance)
Store Maintenance
- Maintain a safe and clean store environment and implement daily housekeeping duties
- Maintain proper visual merchandising according to company guidelines
Additional information
KEY REQUIREMENTS & COMPETENCIES
- Minimum 3 years of related experience in Fashion/High End Luxury industry
- Good grooming standard
- Strong selling and communication skills are necessary
- Excellent relationship building skill with good interpersonal skill
- Strong customer focused
- Goal oriented approach
- Good team player with positive personality
- Bilingual with the ability to speak third language an added advantage
- Passionate in high end luxury goods and willing to commit the retail hours
- Knowledge in operating retail management system
FENDI
MAISON
The Fendi Maison was established by Adele and Edoardo Fendi in Rome in 1925. The opening of the first Fendi boutique – a handbag shop and fur workshop followed. Soon winning international acclaim, Fendi emerged as a brand renowned for its elegance, craftsmanship, innovation and style. Called by the legendary five Fendi sisters, the collaboration with the late Karl Lagerfeld began back in 1965 and lasted 54 years. In 1992, Silvia Venturini Fendi seconded him in the Artistic Direction; in 1994, she is given the direction of Accessories and later of Menswear. In 2000, the LVMH group acquires Fendi becoming in 2001 its majority shareholder. Appointed in 2020, Kim Jones held the role of Artistic Director of Couture and Womenswear until 2024. Since 2020, Delfina Delettrez Fendi, fourth generation of the Fendi family, is Artistic Director of Jewellery. Today Fendi is synonymous with quality, tradition, experimentation and creativity.
Crafting Dreams Starts With Yours
At LVMH, people make the difference in the art of crafting dreams.Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.
