FRED Assistant Boutique Manager- Pacific Fair Australia

Position

Contemporary, Jeweler, Creator. In three words, Fred Samuel encapsulated the essence of Maison FRED in his self-description in 1936. Infused with a constant joie de vivre and bold creativity that upended traditional jewellery codes, his jewellery became the signature of a new informal glamour and sparkling, relaxed elegance.

The founder’s philosophy remains at the heart of Maison FRED today, inspiring each of its collections. The pronouncedly distinctive design combines superb jewellery-making excellence, exquisite refinement and versatility to express each individual personality. A joyful, free and bold spirit transforms each creation into a celebration of happiness, lighting up life’s memorable moments both big and small.

Fred Samuel spent his life roaming the world, on a mission to make women everywhere even more beautiful. In 1995, the jewellery House began a new chapter in its story, joining the LVMH group. Today, the FRED brand continues to epitomize an unconditional love of gemstones, pearls and golden light, creating collections that burst with radiant elegance.

Job responsibilities

Reporting to the Boutique Manager, as a member of the management team, together with Boutique Manager you will be responsible for ensuring the store exceeds sales plan and profitability targets while providing outstanding customer service. You will effectively supervise, develop, and support staff to meet and/or exceed individual sales plan with a strong focus on client development and providing a high level of customer service. You will work in line with the strategic direction set by FRED Management Team and the Boutique Manager. You will possess a strong understanding of jewellery, manufacturing, and product knowledge.

 

You will be supporting the Boutique Manager including but not limited to below areas:

Key Duties & Responsibilities

• Ensure Annual sales targets are achieved by training and supporting the sales team in all aspects of customer service

• Establish individual and collective goals for the team together with the Boutique Manager

• Together with the Boutique Manager, keep the team focused on financial targets of the boutique, including sales, discounts and inventory

• Provide the highest level of customer service and demonstrate leadership in all areas of negotiation, client satisfaction and after-sales service

• Develop and manage personally VIP clients

• Ensure exceptional customer service is provided

• Support sales team on the floor when needed and manage difficult and complex situations with clients

• Ensure highest level of after-sales service by following up with after-sales department and keep constant communication with end client

• CRM: ensure customer database is up to date and provide necessary information as well as propose customer service strategy on key local and VIP clients

• Day to day boutique operations

• Work with management team on creating and implementing an annual activation plan based on local market specificities

• Recruit, onboard, train, lead, drive, mentor and develop the team of Sales Associates Provide trainings on a regular basis to enhance product knowledge and sales techniques in order to maximize sales and provide exceptional selling ceremony to each customer

• Manage staff scheduling, payroll, ensure all company handbook policies and procedures are followed

• Manage any and all employee’ issues and concerns and partner with HR when needed

Profile

• At least 3+ years of retail people management leadership experience;

• Proven ability to meet & exceed KPI's;

• Demonstrates a team player attitude with great interpersonal skills;

• An understanding of all in store retail operations;

• A strong leader with the ability to coach and develop individuals;

• A hands on, inclusive and dynamic management style;

• Strong stock management with an eye for detail;

This is an exciting opportunity to work with a company with great culture, supportive team & management, excellent training, development and growth opportunities.

FRED is proud to be an equal opportunity employer, welcoming and celebrating applicants from all backgrounds. We are committed to creating an inclusive environment.

All successful candidates will be required to go through National Crime Check as part of the onboarding process.