Boutique Manager

Position

Boutique Manager - Fred Jewelry

As the Boutique Manager at FRED Jewelry, you will be responsible for overseeing all aspects of boutique operations, ensuring the highest level of customer satisfaction, and driving sales performance. You will lead and inspire your team to deliver an exceptional customer journey, maintain inventory control, and uphold the brand's standards of excellence.

Job responsibilities

Team Management and Development

• Grow and develop your team through regular coaching and feedback. Identify their strengths and development opportunities and partner with the relevant departments to create meaningful individual development plans
• Identify, recruit, and develop talent, securing succession plans
• Manage and inspire the team to drive the business and create innovative solutions, creating an encouraging, empowering, positive, and motivating environment
• Organize the team and shop floor coverage in an effective manner to meet the changing business needs
• Provide support and guidance to new joiners, ensure their onboarding path is fully completed so their integration to the company is positive
• Communicate with passion and inspire the team on company messages and information during morning briefings, training, one to one meeting.

Client Experience

• Lead from the front, role modelling the way to connect with clients and coaching the team on the selling ceremony.
• Manage the customer flow through effective rostering and reactive organization to ensure each client is given the correct level of service and no client is left unattended or unacknowledged
• Build a client centric mindset within the store which focuses on always exceeding the client expectations
• Develop client database by optimizing data quality and quantity
• Train and develop the team to be confident on their after sales knowledge

Business Development

• Grow the top line sales of the store, identifying opportunities and maximizing potential
• Develop, define and implement relevant and tangible action plans in line with company’s needs and expectations
• Focus on High jewelry and medium jewelry segment development, collaborating with all the relevant functions to ensure each segments potential is maximized
• Build, grow and develop a loyal client base, utilizing all available tools and opportunities
• Acts as a brand promoter, networking and creating awareness through representation of the brand at local activities
• Connect with internal and external peers in the market to create an effective collaborative network
• Understands external competitive landscape and market trends and is constantly taking steps to increase knowledge and awareness
• Proactively share market insights and opportunities with business stakeholders
• Monitor business performance, results and audits and develop actions as needed

Operations

• Maintain a thorough understanding of policies, standards and procedures, ensuring they are communicated and implemented
• Ensure the flawless implementation and adoption of the Retail tools and assets for FOH and BOH client and user experience
• Maintain inventory and be accountable for inventory management and accuracy
• Ensure that all store processes and procedures are harmonized in order to provide best in class client experience including;
• Store Facilities are maintained
• Grooming Guidelines are respected
• Effective collaboration between front and back of house teams and activities
• Additional duties and management responsibilities as required

Profile

• Proven experience within a similar environment leading diverse people to success
• Effective communication and interpersonal skills, valuing, and amplifying diversity
• Leads with empathy and curiosity to listen and understand
• Strong and demonstratable commercial acumen
• Ability to be agile, creative, and commercial in solution development
• Passionate and knowledgeable about our product and the industry
• A client centric mindset with a passion to exceed expectations
• A committed team player, able and willing to collaborate with various stakeholders
• A deep interest in Jewelry, Fashion, Art, and Culture
• Fluent in English
• Computer Proficiency in POS and retail software such as Outlook, Power Point and Excel.