Retail Training Manager

Position

Mission Statement:

Reporting to the Commercial Director, the Retail Training Manager plays a crucial role in developing and continuously improving FRED boutique management and sales ambassadors and executing the training strategy. Through innovative and comprehensive training programs, this position involves driving initiatives to enhance the knowledge and skills of Retail teams and ensuring unparalleled client experiences. This individual will implement deployment strategies, balancing store/country priorities with global initiatives, and ensuring all boutique personnel embody the brand identity as authentic ambassadors of Maison FRED, “The Sunshine Jeweler."

Reporting Structure: Report to Commercial Director in Japan

 

Job responsibilities

KEY RESPONSIBILITIES:

Training Program Management, Planning & Execution:

• Act as the primary advocate and sponsor of the organization's training strategy within the country, driving initiatives to enhance the capabilities of Retail teams.
• Strategically plan and organize the local training calendar, defining target audiences and managing all logistical aspects for effective training delivery (venue, materials, and scheduling).
• Actively deliver engaging training sessions, adapting and localizing global content and materials from HQ to ensure resonance with local culture and market expectations, while consistently upholding the brand DNA and identity.
• Identify gaps in existing training materials and propose enhancements or supplementary content to ensure relevance and address specific market needs or emerging trends.

Field Coaching & Skill Development:

• Conduct regular and impactful boutique visits to provide on-the-floor coaching, identify areas for improvement, provide constructive feedback to staff, and offer guidance on best practices.

• Develop and deliver specialized training modules on high-value product sales, client relationship management techniques, and advanced selling skills, ensuring the team is equipped to enhance client experience and drive sales of premium items.
• Foster a supportive learning environment that encourages open communication, collaboration, knowledge sharing, and support team managers in developing coaching skills.

Business Support & Client Experience Oversight:

• Collaborate with the Commercial Director to analyze store KPIs and mystery shopping results.
• Collaborate with store management and other stakeholders to align training initiatives with overall business objectives and sales targets in line with corporate commercial/training guidelines.
• Propose and support the implementation of tailored action plans based on client experience insights to continuously improve customer satisfaction, elevate the client journey, and enhance overall brand perception.
• Monitor the effectiveness of these action plans and provide insights for continuous improvement.

E-Learning & Community Management:

• Drive the successful adoption and engagement with e-Learning platforms among boutique staff, ensuring high completion rates.
• Foster a collaborative learning environment by actively engaging with staff, facilitating knowledge sharing, and promoting best practices through internal digital tools and other appropriate channels to keep boutique teams motivated, informed, and connected.
• Stay up to date with industry trends, best practices, and emerging technologies in Retail training and learning, continuously seeking opportunities to enhance training methodologies and approaches.

Operational Support & Reporting:

• Actively participate in 'Train the Trainer' sessions organized by HQ to ensure continuous alignment with global standards and best practices.
• Oversee the accurate and timely translation or localization of training documents into Japanese.
• Provide crucial support for the planning and execution of key retail events, such as annual business kick-offs.
• Consistently report on training activities and participant feedback and progress to both local management and HQ, providing data-driven insights.

Profile

A minimum of 3–5 years of experience in retail training or a similar educational role is required. Working Relationship:

- All departments at FRED Japan

- Training and Retail teams at FRED Headquarters

- LVMH group companies

- External training consultants

- Department stores

DEVELOPMENT OPPORTUNITIES:

Similar positions in LVMH group companies

Education:

• University graduate.

Experience:

• Minimum 3-5 years of experience in retail training or a similar educational role.
• Experience in the luxury industry (jewelry/watch category) is a strong plus.
• Background in retail sales is highly preferred.

Skills:

• Languages: Fluent Japanese and business-level English (essential for communication with HQ and translating materials).
• Passion for jewelry and the brand.
• Strong communication and public speaking skills.
• Proficiency in coaching techniques and sales methodologies.
• PC Skills: Proficiency in PowerPoint, Excel, and Word.

Additional information

REQUIRED COMPETENCIES:

Hard Skills:

• Strategic Vision & Planning
• Innovative Program Design
• Excellent presentation
• Training/Program Management
• Sales Experience
• Skills Assessment
• Training Delivery
• Coaching

Soft Skills:

• Exceptional client focus
• Results orientation
• Agility & Adaptability
• Leadership & Influence
• Inter-cultural Intelligence
• Interpersonal Savviness
• Excellent Communication
• Organization