Sales Consultant - Givenchy - MRTW Harrods

Position

Our Sales Associates are the first human expression of the Maison for
many clients. They are ambassadors of Givenchy’s values, service
culture, and attention to detail, playing a vital role in creating
welcoming, refined, and emotionally engaging experiences.

They succeed by being present, curious, and committed to learning —
building strong foundations in service, product knowledge, and client
engagement while contributing positively to the team and store
environment

ROLE PURPOSE

To deliver a high-quality client experience aligned with Maison
standards, contribute to store performance, and develop strong
foundations in selling, service, and clienteling.

As a Sales Associate, you grow through experience, feedback, and
curiosity — learning to take ownership of your impact on clients,
colleagues, and the boutique environment.

 

WHAT YOU OWN

YOUR CLIENT INTERACTIONS
• Welcoming clients with warmth, care, and professionalism
• Delivering attentive, personalised service at every touchpoint
• Learning to understand client needs, preferences, and style

 

YOUR PERFORMANCE
• Building product knowledge, selling skills, and brand fluency
• Actively seeking feedback and learning from peers and leaders
• Taking responsibility for your own growth and progress

 

YOUR CONTRIBUTION TO THE TEAM
• Supporting a positive, respectful, and collaborative team environment
• Contributing to smooth client journeys and daily excellence
• Upholding standards in behaviour, presentation, and attitude

Job responsibilities

KEY RESPONSIBILITIES

CLIENT EXPERIENCE
YOUR CLIENT INTERACTIONS
Welcoming clients with warmth, care, and professionalism
Delivering attentive, personalised service at every touchpoint
Learning to understand client needs, preferences, and style

 

YOUR PERFORMANCE
Building product knowledge, selling skills, and brand fluency
Actively seeking feedback and learning from peers and leaders
Taking responsibility for your own growth and progress

 

YOUR CONTRIBUTION TO THE TEAM
Supporting a positive, respectful, and collaborative team environment
Contributing to smooth client journeys and daily excellence
Upholding standards in behaviour, presentation, and attitude Deliver refined, courteous, and consistent service
• Support personalised client journeys under Maison guidelines
• Contribute to a welcoming and emotionally engaging store atmosphere

SALES CONTRIBUTION
• Support achievement of individual and store objectives
• Apply selling techniques and storytelling learned through training
• Demonstrate focus, reliability, and professionalism on the floor

 

BRAND & PRODUCT FOUNDATIONS
• Develop knowledge of collections, heritage, and craftsmanship
• Communicate product information accurately and with enthusiasm
• Represent the Maison through grooming, presentation, and conduct

 

OPERATIONAL DISCIPLINE
• Execute transactions accurately and efficiently
• Support stock, cash, and operational processes with care
• Maintain a clean, organised, and elevated boutique
environment

HOW YOU GROW
• Show curiosity, humility, and willingness to learn
• Build confidence through consistency and preparation
• Develop autonomy gradually while respecting standards
• Take pride in representing the Maison

Profile

PROFILE

• Passion for luxury or premium retail
• Good for interpersonal and communication skills
• Eager to learn and upbeat attitude
• Fluent in local language; additional languages are a strong asset

 

WHAT SUCCESS LOOKS LIKE

• Clients who feel welcomed, understood, and well cared for
• Consistent contribution to team and store performance
• Growing confidence and capability on the selling floor
• Strong foundations in service, selling, and brand knowledge
• Clear readiness to progress toward Senior Sales Associate