Area Manager

Position

The Area Store Manager is responsible for overseeing the successful operation of two retail stores, ensuring achievement of sales goals, effective merchandising and visual presentation, comprehensive staff training, and impactful marketing and clienteling initiatives. Strong leadership, communication, and organizational skills, with a proven track record in retail management is essential.

Job responsibilities

Store Management

• Oversee the operations of retail stores in Singapore, ensuring smooth and efficient workflows
• Drive sales performance to achieve performance across both stores
• Strong commercial mindset and proper cost control to maximize sale profits, minimizing stock losses
• Analyze market trends and competitor activities within the assigned area to identify opportunities for growth and improvement such as product category focus and mix aligned to clients/market potential
• Implement strategies to increase store traffic and conversion rates in alignment with HQ initiatives
• Monitor key performance indicators (KPIs) and take corrective action as needed, providing regular updates to HQ
• Manage the compliance of retail team with established Company policies and standards, such as safekeeping of Company funds and property, human resources practices, merchandise handling, security, sales and record-keeping procedures
• Lead regular store meetings to discuss performance, sales training, product knowledge, merchandising, and to convey other necessary information to associates

Client Experience

• Be the Brand Ambassador; maintaining a strong floor presence to ensure each client experience is in line with Givenchy standards of excellence
• Implement customer service initiatives to enhance customer experience and monitor feedback to identify areas for improvement
• Develop and maintain strong relationships with key clients and stakeholders to enhance brand loyalty and image

Leadership and Team Management

• Establish relationships with key partners and stakeholders to develop a strong network that will support the success of the business
• Lead, inspire, and mentor the retail team, fostering a culture of excellence, passion, and develop a high performing team of sales associates and engagement across stores
• Establish and monitor performance metrics for the retail team, providing constructive feedback and regular performance review and coaching to achieve individual and team goals
• Rollout training to the retail teams from product knowledge to sales techniques

Merchandising & Visual Merchandising

• Recommend for assortment optimization based on market trends, presenting proposals to the merchandising team at HQ
• Implement visual merchandising HQ guidelines to create appealing and engaging store displays
• Ensure consistent brand presentation across both locations, adhering to global brand standards
• Monitor inventory levels and coordinate stock replenishment, in partnership with the supply chain team

Marketing & Communications and Clienteling

• Execute CRM strategy as directed by HQ to drive brand awareness and customer engagement
• Coordinate with HQ to implement marketing campaigns
• Maintain effective communication with customers and address inquiries or complaints promptly
• Implement initiatives to build and maintain strong client relationships
• Manage client interactions and preferences to personalize service
• Compute and analyze reports with necessary tools to access customer service delivery
• Cultivate and nurture relationships with clients, ensuring long-term brand loyalty

Reporting and Communication

• Generate comprehensive reports on store performance, sales metrics, and client feedback
• Ensure all databases and files are well organized and securely maintained as per established guidelines
• Complete all requests for information accurately and on time
• Comply with all policies and procedures as defined by Givenchy and LVMH

Profile

• Proven experience in retail management, preferably managing multiple locations.
• Strong leadership, communication, and interpersonal skills, with the ability to communicate effectively across cultures and time zones.
• Experience in clienteling and cultivating long-term relationships with high-net-worth individuals
• Strong people management and team development skills; able to lead by example and elevate team performance and client service standards
• Excellent organizational and time-management abilities.
• Good understanding of merchandising and visual presentation principles.
• Experience in leading teams, including coaching and training teams
• Good with numbers, with good analytical mindset; ability to interpret sales data and translate insights into action plans
• High level of integrity, discretion, and professionalism

GIVENCHY is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard.