VIC Manager - Givenchy - Harrods

Position

MAIN PURPOSE

As a VIC Manager, you will lead and develop a store team with ownership and pride, delivering an elevated client experience and contributing to sustainable store performance. You will be a reference and ambassador of the Maison on the sales floor, embodying excellence through expertise, influence, and example. You will act as a Client Specialist, welcoming clients and delivering luxury customer service to an international clientele and establish strong relationships while maximising profitable sales. In addition, you will be responsible for providing a personalised approach to new and existing clients in order to build a strong clientele network for the boutique. It is expected that most the business generated from the VIC Manager comes from a loyal following of personal clients.

 

Your mission

YOUR CLIENTS & EXPERTISE

• Take full ownership of building, developing, and retaining a strong and loyal client base.
• Act as a clienteling expert, setting the standard for long-term relationship building and follow-up.
• Create deep emotional connections that go beyond transactions.
• Be recognised by clients and colleagues as a trusted advisor and point of reference.
• Contribute to the buy related to VIC clients and anticipate the needs of these clients.
• Meet individual team target of £1.2 million+ per year for VIC clients.

 

YOUR ROLE AS AN AMBASSADOR & MENTOR

• Embody the culture, history, and values of the Maison at all times.
• Support the integration of new team members by "bringing them on board."
• Share best practices, rituals, and standards through example and daily interactions.
• Inspire confidence, curiosity, and pride in the Maison among colleagues.
• Mentor other sales associates to share best practices to elevate and enhance the overall experience and client relationships in the boutique or in the Givenchy network.
• Is the main point of contact for the Stylists liaising with the marketing and clientelling teams in central level (human qualities and interpersonal skills).

 

YOUR GROWTH & ENGAGEMENT

• Continuously deepen your expertise (product category, craftsmanship, or clienteling).
• Seek feedback and coaching as tools to refine your impact and influence.
• Stay curious and engaged with collections, brand evolution, and client expectations.
• Contribute ideas and initiatives that enrich the boutique experience.

Job responsibilities

Key Responsibilities

LEADERSHIP & DEVELOPMENT

• Lead by example on the floor, setting the tone through behavior and presence.
• Coach, support, and develop team members through regular feedback.
• Translate store priorities into clear daily focus for the team.

 

OWNERSHIP & ACCOUNTABILITY

• Take responsibility for your individual performance and qualitative impact, as well as team performance, behaviours, and standards.
• Balance commercial performance with long-term client equity.
• Act at all times in the best interest of the client, the team, and the Maison.
• Demonstrate consistency, integrity, and reliability in daily actions.
• Give clear, honest feedback with positive intent.
• Address issues early, constructively, and fairly.

 

CLIENT EXPERIENCE & RELATIONSHIP EXCELLENCE

• Create memorable, warm, and elevated experiences for every client.
• Personalise each interaction, adapting storytelling to the client's profile and journey.
• Develop and nurture long-term relationships through consistent engagement.
• Act as a benchmark for excellence in clienteling practices.
• Champion storytelling, emotion, and service excellence.
• Support the team in building meaningful, long-term client relationships.
• Ensure consistency of service quality at all client touchpoints.
• Host in-home consignment/styling sessions or in boutiques outside of the home boutique.
• Attend private events with top clients.
• Accompany client(s) to Paris for runway presentation once annually.

 

BRAND REPRESENTATION

• Represent the Maison with authenticity, pride, and attention to detail.
• Uphold brand standards while expressing warmth and individuality.
• Ensure impeccable product presentation and boutique environment.
• Protect and enhance the reputation of the Maison through every interaction.
• Demonstrate Givenchy values: Courage, Tension, Community, Authenticity.
• Align to LVMH values: Be Creative and Innovative, Deliver Excellence, and Cultivate an Entrepreneurial Spirit (professional experience and skills).

Profile

Profile

• Strong experience in retail, especially in a luxury setting.
• Experience leading and developing teams.
• Strong coaching and communication skills.
• Ability to create engaged, inclusive team environments.
• Strong selling and clienteling capabilities.
• Ability to build trust-based, long-term client relationships.
• Confident in delivering luxury service standards.
• Understanding of sales KPIs and individual performance drivers.
• Ability to translate targets into daily team actions.
• Results-oriented with attention to detail.
• Accountability, reliability, and professionalism.
• Emotional intelligence and self-awareness.
• Motivation to grow within the Maison.
• 7+ year experience in a retail setting, with a focus on sales and client development, preferably in a luxury setting.
• Foreign Languages a plus (Arabic, Russian or Mandarin).

 

What success looks like

• A motivated, engaged, and high-performing team.
• Consistent delivery of Givenchy's client experience standards.
• Strong individual and team sales performance.
• Loyal clients who return for relationships and service quality.
• A team that embodies the elegance, professionalism, and values of Givenchy.
• A strong clientele network for the boutique, with a loyal following of personal clients generating significant business.