Training Coordinator

Position

 Training Coordinator

Since 1828, Guerlain has been dedicated to creating absolute Beauty and transmit a more beautiful world. To reveal wonders – through the craft of exceptional products, but also through the development of exceptional and audacious talents.

We run a transformation at a fast pace and are onboarded on the accelerating elevation journey that will lead us to the clear destination of being the most iconic high perfumery and high cosmetic house in image and products, above the competition, the most exclusive one

Job responsibilities

Reporting to the Retail & Education Manager, in a context of business growth and transformation, you will actively participate in the promotion of the Brand, especially boosting the performance of the Skincare axis in Italy.

Mission

 

• Be the guarantor of Guerlain’s expertise, vision & corporate values with the ability to transmit them to the teams
• Design and implement both internal and external training in line with the Maison guidelines and adapt a strategy to retailer/ people specific environment.
• In coordination with the Retail & Education Team recommend specifics trainings to improve the retail performance (soft & hard skills topics)
• Leverage knowledge of competitor training and retail/consumer trends
• Deliver training programs with the appropriate module and allocate team resources appropriately
• Implement individual training path for Guerlain retail staff;
• Liaise with commercial and marketing team to offer both an adapted expertise program as well as on-going novelty training
• Together with Retail Team measure and monitor sell out team performance following training actions;

Profile

Profile

• Strong experience in the cosmetic industry
• Qualification as an Aesthetician and expertise on the skincare axis are a plus
• Result-oriented with a Retail mindset
• Excellent communication skills, client engagement (e.g. storytelling skills)
• Curious, open-minded, positive, and detail oriented
• Excellent grooming, matching Brand DNA with high sense of luxury and service
• Advanced understanding of training methods
• Strong experience in training including delivery of training (experience within the cosmetic industry and/or retail would be a plus)
• Office (Power Point, Word and Excel)  
• Italian & English speaking, French is a plus
• Workplace – Milan (travelling frequently across Italy, at least 40% of the time).