High Clienteling Senior Manager/Manager, Singapore & Malaysia

Position

To act as a growth engine for top client acquisition, conversion, and value creation across Singapore and Malaysia.

This role holds direct accountability for:

• Top client revenue growth
• VIC pipeline development and conversion
• Exceptional Pieces & Bespoke sales
• Partnership-driven client acquisition

The High Clienteling Senior Manager/Manager translates Guerlain’s high-end ambition into tangible commercial outcomes, driving both immediate sales impact and long-term client value

Job responsibilities

MAIN RESPONSIBILITIES

TOP CLIENT PIPELINE & REVENUE OWNERSHIP

• Build and manage a strong pipeline of top clients, ensuring consistent conversion into active spending clients and progression across the growth funnel
• Drive targeted engagement across top client segments aligned with SG and MY market priorities to maximise revenue contribution
• Develop structured action plans for top-tier clients to drive sustained growth
• Own and deliver top client revenue growth targets across Singapore and Malaysia

HIGH CLIENTELING ACTIVATIONS

• Design & execute high-impact top-client activations to drive engagement, conversion, and sales
• Deliver strong commercial outcomes through effective engagement and follow-up
• Lead key activations across boutiques, OOH events, and partner platforms

EXCEPTIONAL SALES & STRATEGY

• Drive the identification of high-value sales opportunities within the top client portfolio
• Personally engage and lead the closing of Exceptional Pieces and bespoke sales
• Drive Exceptional Pieces and bespoke sales through personalised curation and storytelling
• Build strong trust and credibility with top clients to enable repeat high-value transactions

STRATEGIC PARTNERSHIPS & BUSINESS DEVELOPMENT

• Develop and activate strategic partnerships to generate qualified leads and drive revenue
• Identify new business opportunities aligned with Guerlain’s positioning

RETAIL COLLABORATION & SALES ACCELERATION

• Partner closely with retail teams to identify and engage top clients
• Support retail teams in elevating engagement and conversion of top clients

PERFORMANCE TRACKING & INSIGHTS

• Monitor client performance and identify opportunities for growth
• Provide insights to optimise client engagement and commercial outcomes

Support additional business priorities as required

Profile

Professional Experience

• Proven track record in luxury sales or high-value client management, with direct exposure to UHNW or VIC clientele
• Demonstrated ability to drive revenue and close high-value transactions
• Experience in partnerships, business development, or private client management within luxury or banking sectors

Skills

• Minimum 7 years Clienteling, CRM and business development experience in luxury goods / retail industry
• Strong commercial acumen with a focus on conversion, pipeline management, and revenue delivery
• Ability to balance relationship building with disciplined sales execution

• Exceptional communication, negotiation, and presentation skills
• Strong analytical thinking with the ability to interpret client data, market trends, and sales performance.

Personal Attributes

• Results-driven with strong ownership mindset
• Highly disciplined and execution-focused
• High level of discretion and professionalism
• Strong personal presence and credibility in luxury environments
• Entrepreneurial and proactive