Store Manager (M/W)

Position

BRAND AMBASSADOR:

• Carry and communicate an authentic passion and pride for the brand.
• Embody the brand image for customers and the store team showing a strong understanding of the brand DNA.
• Lead by example in demonstrating behavior that reflects the values of the brand and the ambition of the business objectives.

GENERAL STORE VISUALS / CLIENT MANAGEMENT:

• Implement and maintain all visual guidelines.
• Maintain store standards to always reflect an elevated brand image.
• Enhance customer service standards to ensure world class service is consistently delivered to all guests and clients.
• Develop and drive a CRM strategy.
• Ensure standards for quality of the selling ceremony, customer service, and post sales service.
• Effectively model personal presentation standards to lead as an example that is consistent with brand requirements.

SALES / BUSINESS MONITORING

• Manage and motivate the team to increase sales and deliver productivity.
• Manage stock levels in the boutique making sure sufficient merchandise is available to achieve targets.
• Ensure stock loss is minimized by conducting weekly cycle counts and bi-annual inventories.
• Liaise with Managing Director to set sales and KPI targets for the team.
• Monitor and communicate market trends in the retail industry to create competitive strategies for the store and brand.
• Monitor sales performance, analyze results, and forecast trends to propose action plans to maximize sales.

TEAM MANAGEMENT / BACK OF HOUSE OPERATIONS:

• Schedule consistent group and individual monthly reviews with the team to communicate clear objectives, recognize success, and provide performance feedback.
• Consistently Coach, Train, and Develop the sales team to ensure a high performance atmosphere.
• Ensure all Company policies and procedures are adhered to and take the time to clearly message when they are not.
• Submit weekly reports to the relevant stakeholders in Paris.
• Build strong relationships with local and remote stakeholders.

Job responsibilities

• 3+ years’ experience in a luxury retail environment, with a minimum of 2 years directly managing people.
• Entrepreneurial perspective and ability to succeed in fast changing environments.
• Ability to analyze selling reports and identify business trends and opportunities.
• Proven experience driving positive customer interactions.
• Strong verbal and written communication skills and excellent organizational skills.
• Passion to inspire and influence a team with a high level of integrity and professionalism.
• Flexibility to work a retail schedule including evenings, weekends and holidays.

*This position is open to people with disability*