Team Leader (M/W)

Position

As a Team Leader for Kenzo store Serravalle, your main responsabilities will be: 

Job responsibilities

Brand Ambassador

• Excite and install passion and pride for the brand.
• Embody the brand image for customers and the store team and have a strong understanding of the brand DNA.
• Lead by example and demonstrate role model behaviour that is always representative of the brand adhering to the dress codes and appearance guidelines.

 
General Store VM/ Client Management

• Reflect the visual merchandising guidelines promoting the brand image.
• Enhance customer service standards in store to ensure the best client journey.

 
Sales/ Business Monitoring

• Welcome all clients to ensure they feel comfortable in the environment and educate them about the brand.
• Build and maintain a relationship with them.
• Introduce additional complementary products targeted to your client and share product knowledge to drive sales and achieve targets.
• Process the sale in a confident and professional manner.
• Drive your product knowledge by keeping up to date with fashion trends.
• Update yourself on all product lines through research
• Ensure all Company policies and procedures are attended.
• Support control and management of stock.

Team Management/ Back Office

• Lead the team through morning briefings, objective setting, training and direct coaching together with the UK Retail Manager
• Create a team spirit whilst managing, motivating and driving the team to increase sales and ensure efficiency
• Ensure all Company policies and procedures are adhered to
• Instruct and supervise staff in the correct execution of operating procedures, pricing, merchandise receipt, product returns
• Evaluate the performance of each Sales Associate and provide constant feedback to ensure results
• Responsible for the day to day needs of the business and administration.

Profile

A brand promoter (Clients) :
• Embody Kenzo Paris DNA to become a brand ambassador (knowledge of the House’s heritage and mastery of its current positioning)
• Ensure that the standards of the Point of Sales uphold brand image (VM, cleaning, maintenance, etc.)
• Develop a deep fashion culture and awareness (products, fashion trends and competitors) 

Know-how-to-be :
• Respect uniform and grooming guidelines at any times
• Able to adapt one’s communication to each client profile
• Demonstrate a perfect know how-to-be and a positive mindset in any circumstances (politeness, body language, vocabulary, etc.).

English mandatory.
Full time : 40 hours/week