Wholesale Assistant

Position

Based out of the New York City corporate office, this role supports the growth and development of Loewe's wholesale business in the Americas. The Wholesale Assistant will report directly to the Wholesale Director, Americas, and will provide support to the SVP, Americas, on business development initiatives in LATAM. This role is essential for upholding a high-quality brand image and supporting growth in accordance with the agreed development plan.

The individual will cultivate and maintain relationships with existing clients through various communication channels, including electronic correspondence and phone calls, ensuring comprehensive account care. Furthermore, this role involves evaluating client needs and providing support related to product knowledge and assortments, ensuring timely and accurate fulfillment of deliveries, and resolving any related issues.

Key Responsibilities

Area Commercial Performance:

• Establish, develop, and maintain strong business relationships through consistent communication with store staff, headquarters personnel, and clients.
• Coordinate and organize buying sessions to ensure optimal partner attendance and engagement.
• Manage EDI processes and maintenance, including re-order entries within our DC system.
• Oversee the return to vendor process, serving as a key liaison between partners and our DC in NY.
• Process quality claims efficiently, ensuring the highest standards of service for our partners and their clientele.
• Maintain the co-op file, meticulously organizing and logging chargebacks, and liaising with the accounts department for resolution.
• Schedule appointments, manage expense reporting, and handle travel booking arrangements for the SVP and North America Director, including comprehensive diary management.
• Provide accurate and timely copy information to our clients.
• Manage sample trafficking effectively.
• Maintain comprehensive records, including web store information, wholesale distribution lists, partner contact lists, and VM & Store Management lists.
• Process sales for DSM support as needed, including managing notes and orders after buying sessions, sending order receipts and confirmations, revising orders, and managing the skypad rejection log.
• Provide an overview of the DSM account as necessary.
• Coordinate the Paris schedule for market appointments and fashion show ticket requests.
• Support clinic appointments, including organization, booking, models, and samples.
• Ensure adherence to delivery deadlines through effective liaison with H/O teams in NY & Madrid, logistics, and the supply chain.
• Provide ATS (Available to Sell) information to clients.
• Propose and implement action plans as necessary within the designated area of responsibility.
• Monitor daily/weekly progress and liaise with partners, creating detailed reports and presentations covering VM, PK's, clinics, budget, press, and related activities.
• Review delivery plans with SLC, ensuring that merchandise is replenished according to stock levels and sales potential.
• Analyze regional markets and competitors to establish benchmarks for pricing strategies and identify wholesale survey opportunities.
• Liaise with the CRM manager and marketing department to ensure the seamless implementation of collection promotion activities in alignment with headquarters, managing the receipt of necessary collateral information.

Job responsibilities

(cont'd)

 

• Cultivate strong working relationships with internal, cross-functional business partners, including Merchandising, Retail, HR, Marketing, Store Development, Visual Merchandising, and external partners such as Wholesale & Franchise partners and Third-Party Agencies.
• Support the SVP, Americas, in the implementation of expansion plans in LATAM and Mexico.
• Support the SVP, Americas, through effective communication and serve as a liaison officer, working closely with appointed franchisees in the southern continent by ensuring accurate costings, budget targets, and reporting.
• Ensure Brand Ambassadors (employed by Franchise, hence third-party members of Loewe) accurately report all information regarding the development and growth of the region.

Daily Management Operations:

• Support wholesale accounts with overall store management, providing strategic guidance in alignment with the Americas retail and wholesale Director.
• Ensure the highest quality of presentation in accounts, focusing on merchandising standards, displays, cleanliness, and overall appearance.
• Network and build business relationships and partnerships within regional locations.
• Implement Loewe North America procedures and share best practices across all retail locations while effectively controlling costs and efficiencies.

 

Profile

Ideal Education, Previous Work Experience, Special Skills, and Personal Characteristics:

• Prioritize by: Fully proficient (1), knowledge of, and ability to develop greater competency (2), preferred but not required (3).
• Minimum of 3 years of Fashion/Luxury buying experience.
• Strong knowledge of luxury retail business and markets.
• Strong analytical, written, and verbal communication skills.
• Ability to deal with ambiguity, work under pressure, and multitask in a fast-paced environment.
• Proficient in Excel.
• Excellent organizational skills and keen attention to detail.
• Ability to travel up to 10% of the time, if necessary, domestically and internationally.
• Bilingual in Spanish and/or French is a plus but not required.

Teamwork

• Act as a brand ambassador in all public events, promoting the image, product, and Loewe brand within the North America Market across all wholesale accounts.
• Ability to work collaboratively with other Loewe managers as part of a team.

Specifications

• Strong knowledge of the luxury industry with fashion, art, and culture sensitivity consistent with the Loewe image and culture.
• Perfect technical mastery of all aspects of customer service, with a sense of initiative and commercial creativity, and fashion sensitivity.
• Ability to work effectively in a team environment.
• Strong organizational skills, with the ability to work under pressure, prioritize effectively, and demonstrate good reporting and analytical skills with computer literacy.
• Honest, flexible, autonomous, dynamic, open-minded, and self-motivated.
• Good communication and networking skills.
• Language skills would be an advantage.
• Entrepreneurial, open, inclusive, and authentic approach with a modern outlook.
• A Loewe enthusiast who is passionate and motivated to drive an ambitious growth project forward.
• Must be able to sit for extended periods.
• Must be able to walk and stand for extended periods when meeting with clients.
• Must be able to travel extensively, both domestically and internationally.

 

Additional information

Employee benefits: At our Maison, we offer a generous benefits package including medical insurance, bonus structure, paid time off, holiday pay, 401k, automatic employee contribution, and more.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform key job functions.

The compensation for this position ranges from $60,000-70,000 (annually). The rate of pay offered will be dependent upon the candidate’s relevant skills and experience. In addition, there is a comprehensive benefits package including medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks, and a retirement plan with employer contribution.