Store Director - Oakridge, Vancouver

Position

Created in Spain in 1846, LOEWE approaches 180 years as one of the world’s major luxury houses. Now under the Creative Direction of Jack McCollough and Lazaro Hernandez, the brand presents itself to the world as a house focused on craft and culture; evidenced through an intellectual yet playful approach to fashion, bold and vibrant Spanish lifestyle, and unmatched expertise with leather.

LOEWE has a rich legacy of craftsmanship dating back to its beginnings as a collective workshop and has long valued artisanal techniques in its approach to design and manufacture. These core values are reflected in the brand’s belief in the importance of craft in today’s culture, its modern interpretations of historical artistic achievements and its commitment to supporting contemporary art, craft and culture around the world.

At LOEWE, we value the uniqueness of our clients and our teams, whoever and wherever they are. We are committed to a culture that welcomes all genders, ethnicities, socioeconomic backgrounds, and abilities, including people with disabilities of all types. Our aim is for everyone to feel valued, included and empowered to contribute their best.

Loewe is seeking a Store Director to join our team for our Vancouver Oakridge location!

This role will be responsible for driving the business through sales support, implementing operational policies, training, and stock management. This position leads with the highest degree of customer service every day in accordance with brand principles and empowers associates to make decisions in the best interest of providing an elevated customer experience.

Responsibilities & Tasks:

Sales:

• Develop, train, and continuously empower associates towards achieving and exceeding personal and category sales objectives while applying retail excellence
• Demonstrate leadership by playing an active role on the selling floor, coaching and mentoring sales team
• Manage and lead team efforts in clienteling including effective usage of client books towards new client acquisition and retention
• Meet set category and consignment % of total business goals as defined by management
• Support the sales process as needed
• Assist in facilitating solutions to customer issues in addition to directly handling raised customer issues or complaints
• Ensure the highest level of customer service
• Ensure compliance with corporate policies and procedures
• Carry out all operational procedures as taught by the Retail Handbook and other related material

Reporting:

• Perform daily reporting and analysis as directed

Visual Merchandising:

• Ensure store visual merchandising guidelines are met and maintained
• Support the Visual Merchandising Manager in planning and implementing any vital changes in visual environment
• Review sales frequently and take action on visual merchandising to drive increased sales

Staff Training and Development:

• Mentor sales associates on the spot to give clear feedback based on facts and observations
• Provide training and direction to staff
• Shared responsibility for P&L of the store
• Maintain inventory accuracy and shrink rates within company standards by regularly following up with operations and completing initiatives as needed

Job responsibilities

Qualifications & Skills:

• 5+ years of store management experience within a luxury setting
• Proficient digital literacy
• College degree or equivalent experience
• Foreign languages a plus
• Ability to empower others and build effective teams
• Strong oral and written communication skills
• Ability to mediate issues to resolve concerns
• Demonstrated service orientation and customer focus skills

Employee benefits: At Fashion Group, we offer a generous benefits package including medical insurance, bonus structure, paid time off, holiday pay, 401k, automatic employee contribution, and more.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform crucial job functions.