Personalization Specialist - My Loro

Published on 06.29.2025

Loro Piana

Merchandising

Reference: LORP03061

Place of employment :
Tokyo, Japan
Contrat type :
Permanent Job
Required experience :
Minimum 3 years
Work mode :
Full Time

Position

Personalization Specialist (or Manager or Assistant Manager)

Job responsibilities

• Drive and maximize the Personalization business “My Loro Piana” to consistently achieve or exceed annual sales targets. • Promote Loro Piana’s Personalization service “My Loro Piana” to meet and exceed evolving customer expectations. • Lead and support in-store events focused on the Personalization service, including event planning, execution, and post-event follow-up to drive customer engagement and business growth. • Work closely with HQ teams to track personalization order status, ensuring timely follow-up and direct coordination on any issues or updates • Influence HQ’s global product and promotional strategies by providing qualitative and quantitative feedback tailored to local market needs • Initiate, develop, and implement new strategies and programs to enhance and grow the Personalization offering. • Collaborate across departments to integrate Personalization into wider brand and ad hoc projects, ensuring smooth execution. • Establish and continuously improve efficient in-house operational workflows for Personalization. • Deliver ongoing training on Personalization to the store network to ensure service consistency and expertise. • Motivate and support the sales team in executing action plans that drive the achievement of KPIs related to Personalization. • Assist the sales team in building and maintaining strong, long-term relationships with clients through personalized service. • Ensure the highest standard of Personalization service is consistently delivered across all client interactions. • Monitor and analyze competitor activity from both commercial and operational perspectives to identify business opportunities. Represent the brand with a consistently professional image, aligned with Loro Piana standards.

Profile

1. Bachelor’s degree with a minimum of 3 years of experience in merchandising or MTM functions. 2. MTM/tailoring skills is a strong plus 3. Strong understanding of the industry with a sharp sense for personalization products. 4. Lifestyle-oriented with excellent clienteling ability. 5. Well-organized, able to multitask, and comfortable working under pressure. 6. Proactive, result-driven, and self-motivated. 7. Outstanding interpersonal and communication skills. 8. Proficient in MS Office; fluent in English, both written and spoken.

LORO PIANA
MAISON

Originally from Trivero in northern Italy, the Loro Piana family began trading wool in the early 1800s. In 1924, Pietro Loro Piana founded Ing. Loro Piana & C., the current company. Pietro’s nephew Franco took over in 1941, and after the war the firm began to establish its reputation as a supplier of premium wool and cashmere textiles for a growing haute couture industry, both home and abroad. In the 1970s, Sergio and Pier Luigi Loro Piana took up the reins, diversifying into luxury goods and developing an international retail arm. Now the world’s foremost cashmere processor, Loro Piana prides itself on sourcing the very finest, rarest raw materials the world has to offer, including unique cashmere from baby goats in northern China and Mongolia, vicuña from the Andes, extra-fine Merino wool from Australia and New Zealand and lotus flower fiber from Myanmar. The company draws on both time-honored traditions and state of the art technology to offer its discerning customers products that are renowned for their peerless quality. All of the company’s collections of ready-to-wear garments and accessories are made in Italy to the highest standards of craftsmanship and sartorial excellence.

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