Private Client Relations Director

Position

Loro Piana is an Italian luxury Maison established in 1924 known for creating the finest quality textiles, ready-to-wear collections, accessories, and bespoke garments. Our dedication to exceptional craftsmanship and use of the world’s finest raw materials positions us a leader in the luxury industry. As an iconic Maison within the LVMH group, we uphold a strong commitment to unparalleled quality and excellence.

The Private Client Relations Director will lead the Private Client Relations strategy for the North America Region, nurturing and developing relationships with existing VIC clients while developing opportunities to develop new VICs and High Potentials. This position requires close collaboration with our Corporate CRM and Retail team, as well as, our store network.

Job responsibilities

• Partner with Corporate Retail team in setting the VIC Target for the region and stores for the year
• Develop and adapt the VIC strategy for North America to support the achievement of the VIC target
• Partner closely with each store to develop tailored action plans to achieve their VIC target and KPIs
• Work with stores to develop action plans for underperforming guests and High Potentials
• Work closely with the stores to instill a VIC centric mentality and support in proper client treatment and hospitality
• Identify and select VICs to be targeted for different initiatives (corporate events, opening events, collection celebrations, delighting experiences, …)
• Manage the organization of all VIC initiatives including events, client experience, hospitality, and logistics
• Manage the organization of all VIC delighting & gifting experiences
• Partner with the HQ Private Client Relations Team to validate and execute initiatives

Profile

Skills Required

• Well versed in the Luxury Client Experience space
• Personable, outgoing, and comfortable in a client facing role
• Great presentation skills
• Excellent organizational and time-management skills
• Attention to detail and high level of precision
• Strong oral and written communication skills
• Problem-solving attitude

Education Requirements

• More than 8 years of work experience
• Background in luxury or retail preferred
• Master’s degree preferred
• Proficiency in Microsoft Office, particularly Excel and PowerPoint

Additional information

What we offer

At Loro Piana, we believe in fostering a supportive and rewarding work environment that values our employees' well-being and growth. We offer a comprehensive range of benefits including medical, dental, and vision coverage, fertility support, adoption and surrogacy reimbursement, tuition reimbursement, 401K match, and Headspace mental health support. Additionally, employees enjoy a generous product discount, exclusive LVMH discounts, and other tailored perks.

Compensation

Loro Piana uses the published salary range as a guideline to provide our employees with market-competitive pay while allowing for flexibility to recognize and reward various levels of expertise, performance, and tenure.

While the published salary range is a good faith reflection of the targeted salary level for the position, Loro Piana reserves the right to pay outside of the published salary range of $150,000.00 to $165,000.00 USD per year.

EEO Statement

We strive to create a culture of inclusion where everyone has a sense of belonging. Our goal is to ensure that our outreach and recruiting efforts generate diverse identities and perspectives that will be valued and can thrive. We are continuously assessing our employee and candidate populations to identify ways to ensure they are all-encompassing and equitable.