Visual Operations Manager

Position

The Visual Operations Manage plays an integral part within the Visual Merchandising team. They will lead and manage all processes leading up to the final execution of all brand creativity across all business channels in collaboration with global teams and local vendors including: all worldwide and local special window concepts, pop-ups, pop-ins, collection events, store openings, and all guest facing and internal communication. In addition to creative projects, manage the VM budgets as well as all department operational activities: calendars, reports, team administration, and tool investments. The Visual Operations Manager is a flexible and agile team player that is able to work in a pace environment within a growing and evolving brand. As a brand ambassador, the role embodies the Loro Piana spirit by expressing the brand’s history, culture and values through the visual merchandising lense.

Job responsibilities

• Manage all activities related to global and local special window installations, across all business channels, alongside global and local VM teams by leading the following: calendar management, local production, budget management, RFP development, vendor selection and partnership, survey coordination, technical drawing and abacus review, installation rollout facilitation, and select onsite execution.
• Define local window upcycle strategy, according to global guidelines, by illustrating creative placement per door, preparing timeline, partnering with logistics, facilitating communication, and executing final rollout.
• Lead and manage all CSR creative donations alongside the finance team according to the global guidelines by partnering with local store teams and organizations.
• Collaborate with global and local departments, VM, Communications, Merchandising, Store Planning, and Logistics in order to manage and execute brand image in-store Pop-ins and Off-site Pop-ups.
• Manage yearly department budgets by monitoring and reconciling monthly in partnership with the finance team as well as participating in all budget revisions as it relates to the business and brand guidelines.
• Partner with the Communications, Merchandising and Logistics teams in order to develop, manage, and deliver all collection events including in-store retail and wholesale trunk shows and caravans as well as offsite special collaborations. Responsibilities include: budget management, calendar creation, VM installation guide development, fixture and image production, vendor relationship management, tool orders, logistic coordination, onsite installation facilitation.
• Partner with Visual Merchandising and VM field team to develop and distribute local window and visual merchandising guidelines in line with global expectations.
• Communicate and collect information efficiently and effectively by determining the best digital channel as well as resources.
• Partner with the global team to ensure all operational and project requests are completed accurately and timely.
• Support the field VM team during select window installations, store openings, and collection events

Profile

• Minimum 2-3 years of experience in window and creative management as well as special event coordination.
• Bachelor’s degree
• Visual learner, visually engaged and detail oriented
• Passionately driven, goal oriented, and consistently takes initiative
• Strong organizational skills, including the ability to prioritize and handle multiple tasks simultaneously
• Outstanding communication skills, both written and verbal
• Ability to work well independently and within functional and cross-functional teams
• Desires to work collaboratively and enjoys relationship management
• Learns quickly and maintains a high-performance level in a fast-paced environment
• Strong problem solving and high analytical ability to manage and maintain budget
• Strong computer skills and Adobe user